Medical Office Assistant - Pediatrics (Full Time)

Maui Medical Group; Wailuku (HI); On-site; USD 24,796 - 30,307; Full time

Job summary

Maui Medical Group in Maui, HI, is seeking a Medical Office Assistant for the Pediatrics department. This full-time position supports the office by coordinating appointments, referrals, and patient information, while answering phones and handling forms.

The MOA will help maintain the EMR, prepare labs and reports, verify insurance, and assist with templates and scheduling. The role emphasizes patient experience, confidentiality, and teamwork with Nursing.

Qualifications

• High school diploma or equivalent required.
• One year of medical receptionist experience preferred.
• Experience with basic office equipment and computers is highly desirable.
• Must manage multiple tasks while maintaining courteous communication.

Responsibilities

• Answers incoming calls and routes as needed; takes prescription messages and schedules appointments.
• Prepare patient information for visits; update EMR and scan documents.
• Verify insurance and inform patients of co-pays and referrals needed at appointment.
• Update physician templates for openings, closings, and rescheduling.
• Provide courteous service and maintain confidentiality; interact professionally with patients and staff.
• Perform other duties as assigned and adhere to policies.

Skills

Telephone skills

Multitasking

Positive attitude

Overtime flexibility

Teamwork

Education

High school diploma or equivalent

Tools

Personal computer

Typewriter

Multi-line telephone

Fax machine

Copy machine

Job description

Medical Office Assistant - Pediatrics (Full Time)

Job Description

Posted Thursday, July 16, 2026 at 4:00 PM

Health Care Excellence for Maui since 1961 - The leading provider of quality health care for the residents and visitors of Maui as measured by :
- patient satisfaction
- patient outcomes
- staff employment satisfaction

Department: Nursing

Overall Purpose of the Position: The Medical Office Assistant (MOA) is responsible for supporting the office by coordinating and organizing various office duties such as appointments, referrals, preparing forms, updating patient information, completing forms and answering phones.

Major Job Responsibilities: Percentage:

1. Answers all incoming phone calls and transfers the calls as needed. Takes prescription (RX) messages, identifies and verifies information needed to schedule appointment requests. Assist with follow up appointments or referrals.
40%

2. Assist in preparing patient information for the patient appointments; such as labs, hospital reports, referrals note. Assist in the maintenance of electronic medical record (EMR). Scans documents as required. Assist in the completion of all office forms and documents. 20%

3. Calls insurance companies or uses available resources to verify insurance. Informs patients of co-payments, deposits, and referrals/authorization needed at time of appointment. 20%

4. Updates physician templates to include opening, closing and rescheduling patient’s appointment. 5%

5. Works to help our patients and family members have a good experience. Takes initiative in problem solving, maintains confidentiality of patient and company information, and interacts with patients, co-workers, and management in a courteous and respectful manner. 5%

6. All other miscellaneous responsibilities and duties as assigned. 5%

7. Demonstrates quality work, completes assignments on a timely basis, and makes decisions within limits of authority. Adheres to all company policies and procedures. 2.5%

8. Maintains time and attendance standards consistent with company policy. 2.5%

Minimum Qualifications:

Education/Experience: High school diploma or equivalent required. One year of medical, receptionist experience preferred. Demonstrated experience with basic office equipment and personal computer highly desirable.

Skills/Knowledge: Must be able to manage multiple tasks at the same time; possesses strong telephone skills; maintains a positive ‘can-do’ attitude; and able to work overtime as the need arises.

Desired/Preferred Qualifications: One year of experience in a medical office or healthcare administration, knowledge of medical terminology.

Equipment Use: Personal computer, typewriter, multi-line telephone, fax machine, and copies.

Characteristics: Willing to effectively participate as a team member with Nursing and Front Desk.

Requires sitting and use of hands for key-punching (60%), walking, bending, stooping and stretching for files and supplies (30%). Requires manual dexterity sufficient to operate a keyboard and other office equipment. Vision must be correctable to 20/20 and hearing must be in the normal range for telephone use. Able to lift up to 25 lbs.

Hourly Rate: Starting @ $19.07; based on experience

Maui Medical Group is an equal employment opportunity/affirmative action employer. We actively seek diversity among our employees. We do not discriminate on the basis of age, race, color, religion, sex/gender (including gender identity/expression), ancestry/national origin, disability, marital status, arrest and court record, sexual orientation, pregnancy, veteran status, genetic information, domestic or sexual violence victim status, or other protected categories in accordance with state and federal laws. We further encourage individuals with disabilities, minorities, and veterans to apply.