Medical Office Assistant | Patient Services & Scheduling

Luminis Health, Inc.; Annapolis (MD); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Retirement Plan (with employer match)

Paid Time Off

Tuition Assistance Benefits

Employee Referral Bonus Program

Paid Holidays, Disability, and Life/AD

Wellness Programs

Employee Assistance Programs and more

Job summary

The Office Assistant at Luminis Health, Inc. supports ambulatory care by greeting patients, registering them in the practice management system, scheduling appointments, and handling checkouts with accuracy.

They maintain patient records, coordinate with insurance for referrals and verifications, answer calls, and help ensure smooth patient flow. The role emphasizes excellent customer service in person and over the phone, with a cooperative team environment.

Qualifications

• High school diploma or GED required.
• 1 year clerical/billing experience in a medical office setting preferred.
• Customer service experience strongly preferred.
• If serving as a bilingual/multilingual interpreter, certification in Medical Interpretation is required to perform duties.

Responsibilities

• Greets and accurately registers patients into the practice management system.
• Communicates with insurance companies and other medical offices to obtain referrals and verifications of coverage.
• Performs scanning and abstracting duties.
• Obtains patient records from various offices and hospitals as needed.
• Answers and screens office calls, makes patient appointments, takes messages and redirects calls as appropriate.
• Performs daily business operations

Skills

Customer service

Clerical skills

Communication

Education

High school diploma or GED

Tools

Practice management system

Job description

The Office Assistant at Luminis Health, Inc. supports ambulatory care by greeting patients, registering them in the practice management system, scheduling appointments, and handling checkouts with accuracy.

They maintain patient records, coordinate with insurance for referrals and verifications, answer calls, and help ensure smooth patient flow. The role emphasizes excellent customer service in person and over the phone, with a cooperative team environment.