Medical Office Assistant — Patient Experience Champion

Rutherford Regional Health Systems; Rutherfordton (NC); Vor Ort; USD 32.000 - 42.000; Vollzeit

Benefits dieser Stelle

Comprehensive benefits

PTO & protections

Tuition assistance

Disability & retirement plan

Well-being programs

Employee discounts

Zusammenfassung

Rutherford Regional Health System, part of Lifepoint Health, is seeking a Medical Office Assistant to join our team in Rutherfordton, NC. You will greet visitors, coordinate workflow, handle check-in/out, enter patient data, and collect copays.

The role supports front-office operations, schedules referrals, keeps records neat, and ensures timely responses to requests. High school diploma and medical office experience preferred; benefits included.

Qualifikationen

• Medical front office experience preferred.
• Knowledge of medical terminology preferred.
• Requires critical thinking skills, decisive judgement and the ability to work with minimal supervision.
• Must be able to work in a stressful environment and take appropriate action.

Aufgaben

• Greets visitors and communicates with patients and providers.
• Coordinates workflow and complies records of office activities.
• Completes all aspects of check-in/check-out process.
• Enters and updates patient demographics and insurance information.
• Collects any copay/coinsurance balances for current visit and any outstanding balance from patients.
• Complete pre-appointment checklists and prepares accordingly.
• Places, answers, and directs phone calls and distributes messages, including retrieval and distribution of answering service messages.
• Keeps office area neat and tidy.
• Monitors and maintains log of needed office supplies.
• Handles information requests, including reviewing files and records, answering inquiries, and responding to incoming work requests.
• Monitors and addresses all front office task buckets in a timely manner.
• Schedule referrals for patients to be seen by other physicians/specialists as ordered. Send all records needed and notify patient as needed.
• Completes other tasks, within scope of position, as delegated by the practice leads, supervisors, managers and Market director.

Kenntnisse

Medical front office experience

Medical terminology

Ausbildung

High school diploma or equivalent

Jobbeschreibung

Rutherford Regional Health System, part of Lifepoint Health, is seeking a Medical Office Assistant to join our team in Rutherfordton, NC. You will greet visitors, coordinate workflow, handle check-in/out, enter patient data, and collect copays.

The role supports front-office operations, schedules referrals, keeps records neat, and ensures timely responses to requests. High school diploma and medical office experience preferred; benefits included.