Medical Office Assistant - Children's Care

Lifepoint Health; North Carolina; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, dental & vision benefits

401(k) retirement plan with company匹配

Tuition assistance

Paid time off

Wellness programs

Professional development

Job summary

Rutherford Regional Health System, part of Lifepoint Health, is hiring a Medical Office Assistant to join our team. You will greet patients, manage check‑in/check‑out, update demographics and insurance information, and coordinate referrals to keep the front office running smoothly.

We value accuracy, empathy, and the ability to work under pressure in a busy clinic setting. This full‑time, days position offers comprehensive benefits and growth opportunities within a large healthcare network.

Qualifications

• High school diploma or equivalent required.
• Knowledge of medical terminology preferred.
• Medical front office experience preferred.
• Strong critical thinking, decisive judgment and the ability to work with minimal supervision.

Responsibilities

• Greets visitors and communicates with patients and providers.
• Coordinates workflow and maintains records of office activities.
• Completes check‑in/check‑out processes and updates patient demographics and insurance information.
• Collects copay/coinsurance balances for visits and outstanding balances.
• Schedules referrals and notifies patients as needed.
• Ensures the front office area is organized and supplies are stocked.

Skills

Front office experience

Medical terminology

Critical thinking

Communication

Education

High school diploma

Job description

Your experience matters

Rutherford Regional Health System is part of Lifepoint Health, a diversified healthcare delivery network with facilities coast to coast. We are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. As a Medical Office Assistantjoining our team, you're embracing a vital mission dedicated to making communities healthier ®. Join us on this meaningful journey where your skills, compassion and dedication will make a remarkable difference in the lives of those we serve.

More about our team

At Rutherford Children's Care, we are dedicated to providing comprehensive, compassionate healthcare for children at every stage of growth and development. Our experienced pediatric providers partner with families to support each child's health, wellness, and individual healthcare needs through personalized care and evidence‑based treatment. Whether your child needs routine well-child visits, preventive care, treatment for an illness, or ongoing support for a health concern, Rutherford Children's Care is committed to providing exceptional pediatric care close to home.

How you'll contribute

A Medical Office Assistant who excels in this role:

• Greets visitors and communicates with patients and providers.
• Coordinates workflow and complies records of office activities.
• Completes all aspects of check‑in/check‑out process.
• Enters and updates patient demographics and insurance information.
• Collects any copay/coinsurance balances for current visit and any outstanding balance from patients.
• Complete pre‑appointment checklists and prepares accordingly.
• Places, answers, and directs phone calls and distributes messages. Including retrieval and distribution of answering service messages.
• Keeps office area neat and tidy.
• Monitors and maintains log of needed office supplies.
• Handles information requests, including reviewing files and records, answering inquiries, and responding to incoming work requests.
• Monitors and addresses all front office task buckets in a timely manner.
• Schedule referrals for patients to be seen by other physicians/specialists as ordered. Send all records needed and notify patient as needed.
• Completes other tasks, within scope of position, as delegated by the practice leads, supervisors, managers and Market director. .

Schedule: Full Time, Days

Why join us

We believe that investing in our employees is the first step to providing excellent patient care. In addition to your base compensation, this position also offers:

• Comprehensive Benefits: Multiple levels of medical, dental and vision coverage for full‑time and part‑time employees.
• Financial Protection & PTO: Life, accident, critical illness, hospital indemnity insurance, short‑and long‑term disability, paid family leave and paid time off.
• Financial & Career Growth: Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.
• Employee Well‑being: Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).
• Professional Development: Ongoing learning and career advancement opportunities.
• Free travel and entertainment discount program to ensure you enjoy your time away from work.

What we're looking for

• Applicants should have a high school diploma or equivalent.
• Medical front office experience preferred.
• Knowledge of medical terminology preferred.
• Requires critical thinking skills, decisive judgement and the ability to work with minimal supervision.
• Must be able to work in a stressful environment and take appropriate action.

More about Rutherford Regional Health System

Rutherford Regional Health System is a 143‑bed acute care facility that has been offering exceptional care to Rutherford County for over 100 years. Offering a broad array of inpatient and outpatient care, Rutherford Regional is dedicated to providing patients with a full range of services to meet their healthcare needs. We provide our services in a caring, professional environment through the teamwork of our medical staff and employees.

EEOC Statement

"Rutherford Regional Health System is an Equal Opportunity Employer. Rutherford Regional Health System is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment."

Equal opportunity and affirmative action employers and are looking for diversity in candidates for employment: Minority/Female/Disabled/Protected Veteran

Lifepoint Health is a leader in community‑based care and driven by a mission of Making Communities Healthier. Our diversified healthcare delivery network spans 29 states and includes 63 community hospital campuses, 32 rehabilitation and behavioral health hospitals, and more than 170 additional sites of care across the healthcare continuum, such as acute rehabilitation units, outpatient centers and post‑acute care facilities. We believe that success is achieved through talented people. We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly make a difference in communities across the country.