Medical Office Assistant - Patient Care & Scheduling

Meritus Health; Hagerstown (MD); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability coverage

Paid time off

401(k) match

Education assistance

Tuition reimbursement

FSAs & HSAs

Shift differential

Job summary

Meritus Health is seeking an organized Office Secretary for the Family Medicine Suite in Hagerstown, MD. This full-time role supports busy medical offices with clerical duties, patient communication, and scheduling in a fast-paced environment.

You will verify insurance, maintain demographics, and ensure accuracy in the electronic records while delivering exceptional patient service. The position operates Monday–Friday, 7:30am–6:00pm, with benefits supporting work-life balance.

Qualifications

• High school diploma or equivalent required
• Experience in a medical office setting preferred
• Computer use preferred
• Strong communication and customer service skills
• Ability to prioritize and multitask in a busy environment
• Proficiency in maintaining confidential patient information

Responsibilities

• Greet and assist patients and clients both in person and over the phone
• Schedule appointments and verify insurance information accurately
• Maintain patient demographics and update records in the system
• Address patient questions or refer them to appropriate personnel when needed
• Keep patients informed about scheduling delays or changes
• Maintain confidentiality and compliance with all healthcare regulations
• Keep the medical office neat and well-organized, and assist with tasks like scanning, sorting mail, and preparing forms

Skills

Communication

Customer service

Prioritization

Multitasking

Confidentiality

Computer literacy

Office equipment

Education

High school diploma

Job description

Meritus Health is seeking an organized Office Secretary for the Family Medicine Suite in Hagerstown, MD. This full-time role supports busy medical offices with clerical duties, patient communication, and scheduling in a fast-paced environment.

You will verify insurance, maintain demographics, and ensure accuracy in the electronic records while delivering exceptional patient service. The position operates Monday–Friday, 7:30am–6:00pm, with benefits supporting work-life balance.