Medical Office Assistant (Patient Care Coordinator)

Beltone Alliance; Saint Joseph (MO); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading healthcare provider in St. Joseph, MO, is seeking a Medical Office Assistant (Patient Care Coordinator) to manage patient processes and provide excellent customer service. The role involves scheduling, insurance verification, and administrative tasks in a supportive environment. Ideal candidates will have strong organizational skills and experience in customer service and office management. Competitive starting pay with bonus opportunities and comprehensive benefits package offered.

Benefits

Health Insurance

Vision Insurance

Dental Insurance

Life Insurance

Short-Term Disability

Long-Term Disability

Flexible Spending Account (FSA)

Qualifications

• Two years previous medical or general office experience preferred.
• Two years previous customer service experience preferred.

Responsibilities

• Answer multi-line telephone and arrange appointments.
• Verify patients' insurance eligibility and benefits.
• Maintain patient files and database according to HIPPA regulations.

Skills

Organization

Multitasking

Communication

Customer Service

Education

High School diploma or equivalent

Tools

MS Office

Job description

Medical Office Assistant(Patient Care Coordinator)

St. Joseph, MO 64506

Starting at $14.00-$16.00/Hour (based on experience) plus Monthly Bonus Opportunities!

Monday-Friday, 9:00 AM-5:00 PM (No nights or weekends!)

For over 80 years,Beltonehas been “Helping the World Hear Better" and has consistently achieved the highest customer care satisfaction ratings. A global leader in hearing healthcare, Beltone is currently seeking dynamic and motivated Administrative and Customer Service Professionals to join our team and launch a rewarding new career.

Primary Function

The Patient Care Coordinator, or PCCs, primary responsibility is to professionally manage the patient process through the administration of the front office including answering patient calls, scheduling appointments, processing insurance verifications, completing administrative and financial reports, creating invoices, and ordering equipment and supplies. The primary goal of the PCC is to provide excellent customer service in a professional atmosphere.

Objectives & Goals

The PCC will strive to increase revenue by ensuring patients are scheduled in an efficient manner and reach or exceed targeted sales & marketing goals.

Responsibilities

• Answer multi-line telephone and arrange appointments for the Hearing Care Professional (HCP).
• Directs caller to destination and records name, time of call, nature of business, media referral, and person called upon.
• Oversee the daily operation of services for the location, including the execution of contracts, deposits, and billing.
• Verify patients' insurance eligibility and benefits through all insurance carriers.
• Collects and distributes mail, messages, and reports to the appropriate staff members.
• Maintains patient files and database according to HIPPA regulations and by ensuring information is up-to-date.
• Respects patients by recognizing their rights and maintaining confidentiality.
• Makes phone calls to existing patients generate business (no cold-calling).
• Assists the HCP by executing the "Cleaning Process" on patients' hearing instruments.
• Prepare and generate reports for the clinic and corporate office.
• Maintain the cleanliness of the office.
• Perform a variety of additional administrative.
• All other duties as assigned.

Qualifications & Requirements

• High School diploma or equivalent is required.
• Two (2) years previous medical or general office experience preferred.
• Two (2) years previous customer service experience preferred.
• Must be well organized and able to multitask efficiently.
• Must have the ability to communicate effectively in English.
• Must be proficient in MS Office and have good computer skills.
• Must have the ability to sit at a desk for 70%-90% of the workday in a general office environment.
• Starting at $14.00-$16.00/hour (based on experience) PLUSMonthly Bonus Opportunities
• Health, Vision, Dental, Life Insurance, Short-Term & Long-Term Disability, FSA and More