Medical Office Assistant (Patient Care Coordinator)

Beltone Alliance; Leavenworth (KS); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in hearing healthcare is seeking a motivated Medical Office Assistant to enhance patient care. This role involves managing patient interactions, scheduling appointments, and ensuring a smooth front office operation. With a focus on excellent customer service, you will help maintain patient files, verify insurance, and support the Hearing Care Professional. If you're organized, enjoy multitasking, and have a passion for helping others, this is a fantastic opportunity to launch a rewarding career in a supportive environment. Join a team that has been dedicated to improving lives for over 80 years and make a difference in your community.

Benefits

Health Insurance

Vision Insurance

Dental Insurance

Life Insurance

Short-Term Disability

Long-Term Disability

Flexible Spending Account (FSA)

Monthly Bonus Opportunities

Qualifications

• High School diploma required; 2 years of medical or office experience preferred.
• Effective communication skills and proficiency in MS Office are essential.

Responsibilities

• Manage patient processes including scheduling, insurance verification, and customer service.
• Maintain patient files per HIPAA regulations and assist with administrative duties.

Skills

Customer Service

Multitasking

Communication

MS Office

HIPAA Compliance

Education

High School Diploma or Equivalent

Tools

Computer Skills

Job description

Medical Office Assistant (Patient Care Coordinator)

Leavenworth, KS 66048

Starting at $14.00/Hour plus Monthly Bonus Opportunities!

Monday-Friday, 9:00 AM-5:00 PM (No nights or weekends!)

For over 80 years, Beltone has been “Helping the World Hear Better" and has consistently achieved the highest customer care satisfaction ratings. A global leader in hearing healthcare, Beltone is currently seeking dynamic and motivated Administrative and Customer Service Professionals to join our team and launch a rewarding new career.

Primary Function

The Patient Care Coordinator, or PCCs, primary responsibility is to professionally manage the patient process through the administration of the front office including answering patient calls, scheduling appointments, processing insurance verifications, completing administrative and financial reports, creating invoices, and ordering equipment and supplies. The primary goal of the PCC is to provide excellent customer service in a professional atmosphere.

Objectives & Goals

The PCC will strive to increase revenue by ensuring patients are scheduled in an efficient manner and reach or exceed targeted sales & marketing goals.

Responsibilities

• Answer multi-line telephone and arrange appointments for the Hearing Care Professional (HCP).
• Direct caller to destination and record name, time of call, nature of business, media referral, and person called upon.
• Oversee the daily operation of services for the location, including the execution of contracts, deposits, and billing.
• Verify patients' insurance eligibility and benefits through all insurance carriers.
• Collect and distribute mail, messages, and reports to the appropriate staff members.
• Maintain patient files and database according to HIPAA regulations and ensure information is up-to-date.
• Respect patients by recognizing their rights and maintaining confidentiality.
• Make phone calls to existing patients to generate business (no cold-calling).
• Assist the HCP by executing the "Cleaning Process" on patients' hearing instruments.
• Prepare and generate reports for the clinic and corporate office.
• Maintain the cleanliness of the office.
• Perform a variety of additional administrative duties.
• All other duties as assigned.

Qualifications & Requirements

• High School diploma or equivalent is required.
• Two (2) years previous medical or general office experience preferred.
• Two (2) years previous customer service experience preferred.
• Must be well organized and able to multitask efficiently.
• Must have the ability to communicate effectively in English.
• Must be proficient in MS Office and have good computer skills.
• Must have the ability to sit at a desk for 70%-90% of the workday in a general office environment.
• Health, Vision, Dental, Life Insurance, Short-Term & Long-Term Disability, FSA and More.