Medical Office Assistant: Patient Care & Admin Support

Franklin Primary Health Center; Northern (KY); Hybrid; USD 29,000 - 36,000; Full time

Job summary

The Medical Office Assistant at Franklin Primary Health Center handles clerical tasks related to patient care, maintaining courtesy and privacy. Duties include greeting patients, scheduling, chart retrieval, income data collection, and processing payments.

Requires high school diploma or GED and completion of an approved Medical Office Assistant program; knowledge of CPT/ICD-9 coding is helpful. Strong English skills and professionalism are essential.

Qualifications

• Educational background in medical office settings and terminology.
• Experience with CPT/ICD-9 coding is helpful.
• Strong interpersonal and telephone communication skills.
• Ability to handle billing and patient privacy requirements.

Responsibilities

• Greet and register patients, visitors, and staff in a professional manner.
• Answer calls, provide information, and route inquiries appropriately.
• Schedule patient appointments and prepare daily provider schedules.
• Retrieve and file patient charts; ensure accurate chart identification.
• Collect demographic and income data; review for sliding fee eligibility.
• Process payments and manage insurance claim documentation.

Skills

Medical terminology

CPT/ICD-9 coding experience

Phone etiquette

Customer service

Office equipment operation

Education

High school diploma or GED

Medical Office Assistant program

Job description

The Medical Office Assistant at Franklin Primary Health Center handles clerical tasks related to patient care, maintaining courtesy and privacy. Duties include greeting patients, scheduling, chart retrieval, income data collection, and processing payments.

Requires high school diploma or GED and completion of an approved Medical Office Assistant program; knowledge of CPT/ICD-9 coding is helpful. Strong English skills and professionalism are essential.