Medical Office Assistant-CTS

Kettering Health Network; South Dale (OH); On-site; USD 36,000 - 48,000; Full time

Job summary

Kettering Health Network is seeking a Medical Office Assistant to support patient care, safety, and access by handling administrative tasks in a medical office or outpatient setting. You will ensure efficient front office operations and accurate recordkeeping while maintaining a welcoming environment for patients and visitors.

Responsibilities include scheduling, collecting demographics and billing information, processing co-pays, answering calls, assisting with intake forms, maintaining EHR

Qualifications

• High school diploma or equivalent.
• Basic computer proficiency and EHR experience.
• Strong written and verbal communication.
• Attention to detail and accuracy.
• Ability to multitask and prioritize competing requests.
• Customer service orientation in a clinical setting.
• Confidentiality and HIPAA compliance understood.

Responsibilities

• Greet and check in patients and visitors, maintaining a professional, welcoming environment.
• Schedule, confirm, and coordinate patient appointments using electronic scheduling systems.
• Collect and verify patient demographics, insurance, and billing data; process co-pays.
• Answer and direct incoming calls; route questions appropriately.
• Assist patients with intake forms and consent documents for accuracy.
• Maintain and update patient records in the EHR; scan and upload documents.
• Verify insurance eligibility and benefits; assist with claims processing.
• Order and monitor inventory of office and medical supplies; flag low stock.
• Support HIPAA, OSHA, infection control, and safety standards; participate in team meetings.

Skills

Basic computer proficiency (EHR)

Strong written and verbal comms

Attention to detail

Multitasking & prioritization

Customer service orientation

Medical terminology

HIPAA confidentiality

Education

High school diploma or equivalent

Tools

EHR systems

Outlook

Word

Teams

Job description

Responsibilities & Requirements

The Medical Office Assistant supports patient care, safety, and access by performing administrative tasks in a medical office or outpatient setting. This role ensures efficient front office operations, accurate recordkeeping, and a welcoming environment for patients and visitors. Performs other duties as assigned. All job responsibilities are to be carried out in alignment with Kettering Health's mission, vision, values, and B Safe program.

Required Education

• High school diploma or equivalent.

Skills

• Basic computer proficiency, including use of electronic health record (EHR) systems
• Strong written and verbal communication
• Attention to detail
• Ability to multitask and prioritize
• Customer service orientation
• Basic understanding of medical terminology
• Ability to maintain confidentiality and comply with HIPAA regulations

Essential Functions

• Greet and check in patients and visitors, ensuring a professional and welcoming environment.
• Schedule, confirm, and coordinate patient appointments using electronic scheduling systems.
• Collect and verify patient demographic, insurance, and billing information; process co-payments and assist with billing inquiries.
• Answer and direct incoming phone calls, responding to patient questions or routing calls appropriately.
• Assist patients in completing intake forms and consent documents, ensuring accuracy and completeness.
• Maintain and update patient records in the electronic health record (EHR) system, scanning and uploading documents as needed.
• Verify insurance eligibility and benefits, and assist with processing insurance claims.
• Order and monitor inventory of office and medical supplies, notifying appropriate staff of low stock.
• Support compliance with HIPAA, OSHA, infection control, and organizational safety standards.
• Participate in team meetings and quality improvement activities as requested.

Competencies

• Employee demonstrates proficiency in Outlook.
• Employee demonstrates proficiency in Word
• Employee demonstrates proficiency in Teams
• Employee demonstrates consistent Hand Hygiene practices.

Preferred Qualifications

• Completion of a medical office administration program from an accredited institution.
• One year of experience in a medical office, outpatient clinic, or healthcare administrative support role.

Overview

Kettering Health is a not-for-profit system of 14 medical centers and more than 120 outpatient facilities serving southwest Ohio.Our mission is to live God’s love by promoting and restoring health. Our commitment to our patients is to help individuals be their best. With that context, safety is our top priority. We provide an integrated system of healthcare experts committed to providing exceptional care.