Medical Office Assistant Neurology

Integrated Medical Services (IMS); Phoenix (AZ); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental, and Vision benefits

401k match

Job summary

IMS Care Center in Phoenix, AZ is seeking a Medical Office Assistant in our Neurology department. You will handle high-volume calls, schedule and confirm appointments, log referrals, and support front office operations in a fast-paced medical practice.

Qualifications include a High School Diploma, CNA/MA experience or equivalent, strong communication, and familiarity with EMR and scheduling software. This role requires travel to Prescott and Payson on Tuesdays.

Qualifications

• Strong oral communication and customer service skills.
• Experience with office medical procedures, insurance and EMR systems.
• Front Office experience in a clinical setting is preferred.

Responsibilities

• Answer patient telephone calls and direct them to the appropriate person.
• Schedule and re-schedule patient appointments.
• Ensure all pertinent patient information is registered.
• Send letters to patients and referring providers when unable to contact.
• May verify eligibility for appointments.
• May sort referrals to referral coordinator.
• May coordinate with MA to obtain records.
• Verify and update patient demographics.
• Perform other duties as assigned.

Skills

Oral communication

Customer service

Multi-tasking

Professionalism

Education

High School Diploma or equivalent

Medical office procedures knowledge

Front Office experience in clinical setting

Tools

EMR systems

Scheduling software

Insurance knowledge

Job description

Headquartered in Phoenix, IMS Care Center is a team of 500 employees and a physician-led organization united through its providers’ commitment to high-quality innovative health care. Each day is a new day for ground-breaking ideas and unparalleled opportunity. Ours is a culture focused on what we can accomplish today, and where it can lead us tomorrow.

IMS is currently searching for a professional, compassionate and knowledgeable individual to fill the position of Medical Office Assistant in our Neurology department. The Medical Office Assistant is responsible for answering a high volume of incoming calls and the scheduling and confirming of appointments. This position may also be responsible for logging new patient’s incoming referrals, and assisting the front office with work related to the support needs of the medical practice.

• This position requires travel to Prescott & Payson with the provider on Tuesdays**

Responsibilities

• Responsible for answering patient telephone calls and directing them to the appropriate person
• Responsible for the scheduling and re-scheduling of patient appointments
• Ensure all pertinent information from the patient is registered
• Send a letter to the patient and referring provider when unable to contact patient
• May verify eligibility for all appointments
• May sort referrals accordingly to each referral coordinator
• May coordinate with MA to ensure they have received records
• Verify and update patient demographics
• Perform other duties as assigned

Requirements

• Must have one of the following: Certified Nursing Assistant (CNA) Certification, Registered Medical Assistant, Emergency Room or Emergency Medical Technician certification, or minimum of 2-5 years of medical assisting experience
• Strong oral communication skills.
• Demonstrated ability to interact effectively with peers and physicians
• Computer kills
• Able to work in a fast-paced environment
• Excellent customer service skills
• Ability to multi-task
• Keeps a professional manner when answering the phone at all times
• Maintains customer confidence and protects operations by keeping information confidential
• Contributes to team effort by accomplishing related results as needed
• The ability to work in a constant state of alertness
• Medical experience and EHR knowledge preferred

Education

• High School Diploma or equivalent
• Experience with office medical procedures and treatments and knowledge of insurance, managed care operations, EMR and scheduling software
• Front Office experience in a clinical setting preferred

Compensation

• Medical, Dental, and Vision benefits
• 401k match available
• Paid Time Off

Joining IMS is more than saying "yes" to making the world a healthier place. It's discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. Our hope is that each day you'll uncover a new reason to love what you do.

You can look forward to a generous compensation package including medical, dental, vision, short-term and long-term disability, life insurance, paid time off and a very lucrative 401K plan.

• IMS is a tobacco-free work environment

IMS is an equal employment opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, disability status, sexual orientation, gender identity, age, protected veteran status or any other characteristic protected by law.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.