Medical Office Assistant I- Odenton

Johns Hopkins Medicine; Washington, Baltimore (District of Columbia, MD); On-site; USD 26,000 - 43,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Free parking

Retirement Savings Plan with employer

Paid Time off & Paid holidays

Tuition assistance benefits

Refer a friend program

Health & Wellness programs

Job summary

Johns Hopkins Community Physicians in Odenton, MD is hiring a Medical Office Assistant for Family Medicine and Internal Medicine. The role supports scheduling, patient communication, and front-desk operations in a busy clinical setting.

The position requires a high school diploma or GED and 2+ years in healthcare or customer service, with EPIC experience being a plus. Training for security access and EMR/insurance foundations is provided.

Qualifications

• High School Diploma or GED required.
• 2+ years experience in healthcare or customer service preferred.
• EPIC experience is very helpful!
• Ability to successfully pass all required training to obtain security access to perform role; EMR, Insurance training-foundations, government and commercial.

Responsibilities

• Provide excellent customer service to patients in Internal Medical at Johns Hopkins Community Physicians.
• Receive incoming and make outbound calls to schedule appointments, process prescriptions refills, and take messages for providers.
• Check patients in and out, collect copays, and respond to patient messages.
• Work in the EPIC queue and in-basket; verify insurance and demographics.

Skills

Customer service

Appointment scheduling

Phone etiquette

Education

High School Diploma or GED

Tools

EPIC

Job description

Requisition #:681838 Location:Johns Hopkins Community Physicians, Odenton, MD 21113 Category:Clerical and Administrative Support Schedule:Day Shift Employment Type:Full Time

At Johns Hopkins Community Physicians (JHCP), we bring Johns Hopkins Medicine to our communities. With more than 40 locations throughout Maryland, Virginia, and Washington DC, we have opportunities for you to join our amazing team of healthcare professionals, right in your neighborhood. You don’t have to travel far to find your next great opportunity!

Make it happen at Hopkins!

What Awaits You

• Great schedule! Full-time, 40 hours per week. Monday-Friday 8a-5p with 1 late night (until 6pm) every two weeks in Odenton, MD.
• Medical, Dental, Vision Insurance
• Free parking!
• Close to many restaurants and shopping!
• Retirement Savings Plan w/employer contribution
• Paid Time off & Paid holidays
• Employee and Dependent Tuition assistance benefits
• Refer a friend to Johns Hopkins, opportunity to earn $$$
• Health & Wellness programs and more!
• Must be able to train onsite in Baltimore, MD for 1-2 weeks from 8am-5pm.*

As a Medical Office Assistant for Family Medicine and Internal Medicine, you'll:

• Provide excellent customer service to our patients in Internal Medical at Johns Hopkins Community Physicians.
• Receive incoming and make outbound telephone calls to schedule appointments, process patient medication refills, process referrals, and take messages for the providers.
• Check patients in and out, collect copays, and respond to patient messages.
• Work in the EPIC queue and in-basket.
• Verify insurance and collect demographics.

What You'll Need To Be Successful

• High School Diploma or GED required.
• 2+ years experience in healthcare or customer service preferred.
• EPIC experience is very helpful!
• Ability to successfully pass all required training to obtain security access to perform role. Includes, but not limited to: Electronic medical record training, Insurance training-foundations, government and commercial.

Salary Range:

Minimum 18.87/hour - Maximum 31.15/hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility. In cases where the range is displayed as a $0 amount, salary discussions will occur during candidate screening calls, before any subsequent compensation discussion is held between the candidate and any hiring authority.

The Hospital reserves the right to modify employee schedules as needed.

We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices.

Johns Hopkins Health System and its affiliates are drug-free workplace employers.

Johns Hopkins Health System and its affiliates are an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.