Medical Office Assistant I- Odenton

Johns Hopkins Medicine; Odenton (MD); On-site; USD 26,000 - 43,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Free parking

Retirement Savings Plan with employer

Paid Time off & Holidays

Tuition assistance for employees and/或

Refer a friend bonus

Health & Wellness programs

Job summary

Johns Hopkins Community Physicians (JHCP) is seeking a Medical Office Assistant for Family Medicine and Internal Medicine in Odenton, MD. The role supports scheduling, billing, referrals, and patient communication in a busy care setting.

You will handle check-ins, copays, and messages while coordinating with providers and the EPIC system to ensure smooth patient flow. Onsite training in Baltimore is required for 1–2 weeks.

Qualifications

• High School Diploma or GED required.
• 2+ years experience in healthcare or customer service preferred.
• EPIC experience is very helpful!
• Must be able to train onsite in Baltimore, MD for 1-2 weeks from 8am-5pm.

Responsibilities

• Provide excellent customer service to patients in Internal Medicine at Johns Hopkins Community Physicians.
• Receive incoming and make outbound calls to schedule appointments, process refills, and take messages for providers.
• Check patients in and out, collect copays, and respond to patient messages.
• Work in the EPIC queue and in-basket.
• Verify insurance and collect demographics.

Skills

Customer service

Scheduling

Phone etiquette

EPIC experience

Education

High School Diploma or GED

Tools

EPIC

Job description

At Johns Hopkins Community Physicians (JHCP), we bring Johns Hopkins Medicine to our communities. With more than 40 locations throughout Maryland, Virginia, and Washington DC, we have opportunities for you to join our amazing team of healthcare professionals, right in your neighborhood. You don’t have to travel far to find your next great opportunity! Make it happen at Hopkins!

What awaits you:

• Great schedule! Full-time, 40 hours per week. Monday-Friday 8a-5p with 1 late night (until 6pm) every two weeks in Odenton, MD.
• Medical, Dental, Vision Insurance
• Free parking!
• Close to many restaurants and shopping!
• Retirement Savings Plan w/employer contribution
• Paid Time off & Paid holidays
• Employee and Dependent Tuition assistance benefits
• Refer a friend to Johns Hopkins, opportunity to earn $$$
• Health & Wellness programs and more!

*Must be able to train onsite in Baltimore, MD for 1-2 weeks from 8am-5pm.*

As a Medical Office Assistant for Family Medicine and Internal Medicine, you'll:

• Provide excellent customer service to our patients in Internal Medical at Johns Hopkins Community Physicians.
• Receive incoming and make outbound telephone calls to schedule appointments, process patient medication refills, process referrals, and take messages for the providers.
• Check patients in and out, collect copays, and respond to patient messages.
• Work in the EPIC queue and in-basket.
• Verify insurance and collect demographics.

What You'll Need to be Successful:

• High School Diploma or GED required.
• 2+ years experience in healthcare or customer service preferred.
  • EPIC experience is very helpful!
• Ability to successfully pass all required training to obtain security access to perform role. Includes, but not limited to: Electronic medical record training, Insurance training-foundations, government and commercial.

Salary Range: Minimum 18.87/hour - Maximum 31.15/hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility. In cases where the range is displayed as a $0 amount, salary discussions will occur during candidate screening calls, before any subsequent compensation discussion is held between the candidate and any hiring authority.

The Hospital reserves the right to modify employee schedules as needed.

We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices.

Johns Hopkins Health System and its affiliates are drug-free workplace employers.