Medical Office Assistant: Front Desk & Patient Care

Kings Clinic and Urgent Care PLLC; North Carolina; On-site; USD 32,000 - 42,000; Full time

Job summary

Kings Clinic and Urgent Care PLLC in Kings Mountain, NC is seeking a friendly Medical Office Assistant to join our fast-paced clinic. You will greet patients, manage front-desk operations and support clinicians in a caring, efficient environment.

You will handle scheduling, verify insurance, process co-pays, maintain EHR records, and help with patient intake, vitals, and rooming. The role requires communication skills, discretion, and the ability to multitask in a busy urgent-care setting.

Qualifications

• High school diploma or GED required; CMA/RMA preferred.
• Experience in a medical office, clinic or urgent care setting preferred.
• Familiarity with EHR/EMR systems and medical billing.
• Knowledge of HIPAA regulations and patient confidentiality standards.
• Strong communication and a professional, patient-centered demeanor.
• Ability to multitask and stay calm in a fast-paced urgent care environment.
• Basic phlebotomy or clinical skills a plus.

Responsibilities

• Greet and check in patients, ensuring a welcoming and efficient front-desk experience.
• Schedule and confirm patient appointments, managing the clinic calendar accurately.
• Verify patient insurance information and process co-pays and billing.
• Maintain and update electronic health records (EHR) with accuracy and confidentiality.
• Assist clinical staff with patient intake, vital signs, and rooming patients as needed.
• Answer multi-line phone systems, triage calls, and relay messages to appropriate staff.
• Ensure exam rooms and common areas are clean, stocked, and prepared for patient care.

Skills

EHR/EMR familiarity

HIPAA knowledge

Strong communication

Multitasking

Phone triage

Education

High school diploma or GED

Medical assistant certification (CMA, RMA)

Tools

EHR/EMR software

Job description

Kings Clinic and Urgent Care PLLC in Kings Mountain, NC is seeking a friendly Medical Office Assistant to join our fast-paced clinic. You will greet patients, manage front-desk operations and support clinicians in a caring, efficient environment.

You will handle scheduling, verify insurance, process co-pays, maintain EHR records, and help with patient intake, vitals, and rooming. The role requires communication skills, discretion, and the ability to multitask in a busy urgent-care setting.