Medical Office Assistant Digital Care

OSF HealthCare; Peoria (IL); On-site; USD 10,000 - 60,000; Full time

Job summary

OSF HealthCare is seeking a Digital Care Medical Assistant for its Digital Health Contact Center. The role involves managing clinical calls and leveraging digital tools to enhance patient communication and care. Ideal candidates will possess a high school diploma, clinical experience, and strong communication skills.

Qualifications

• 1 year of experience in a clinical setting required.
• Typing speed of at least 35 words per minute.

Responsibilities

• Handle non-acute triage clinical calls for patients.
• Utilize digital platforms to deliver patient care.

Skills

Interpersonal skills

Communication skills

Problem-solving skills

Attention to detail

Compassion

Respect for confidentiality

Education

High School Diploma or GED

Completion of Medical Assistant program

Tools

Microsoft Office

Job description

Total Rewards

"Your life - our Mission"

OSF HealthCare is dedicated to providing Mission Partners with a comprehensive and market-competitive total rewards package that includes benefits, compensation, recognition, and well-being offerings focused on the whole person and engaging with their current stage of life and career. Click here to learn more about benefits and the total rewards at OSF.

Pay for this position is $17.60/hour. This is an hourly position.

Overview

Position Summary: The Digital Care Medical Assistant in the Digital Health Contact Center handles non-acute triage clinical calls appropriate for each patient's age and developmental level. They provide care in various environments, working collaboratively with patients, caregivers, providers, and nurses to meet patient needs.

The Medical Assistants utilize various digital platforms to deliver exceptional care and facilitate effective communication between patients and healthcare providers.

The Medical Assistant demonstrates service excellence and accountability by recognizing the relationship between cost-effectiveness and efficient care, positively impacting OSF HealthCare's key results.

Qualifications

Required Qualifications:

• High School Diploma or GED
• At least 1 year of experience in a clinical setting
• Typing speed of at least 35 words per minute
• Excellent interpersonal and communication skills
• Solid computer skills, including proficiency with Microsoft Office
• Strong analytical and problem-solving skills with attention to detail
• Ability to utilize current technology efficiently within their work environment
• Effective verbal and nonverbal communication skills
• Compassion and respect towards others, valuing personal worth and dignity
• Ability to respond calmly to stressful situations
• Respect for patient confidentiality and understanding of 'need to know' principles

Preferred Qualifications:

• Completion of Medical Assistant program
• Three years of healthcare-related experience preferred

OSF HealthCare is an Equal Opportunity Employer.