Medical Assistant

Workit Health, Inc.; United States; Remote; USD 10,000 - 60,000; Full time

Job summary

A leading telemedicine provider is seeking Medical Assistants to support patients in a virtual clinic. In this role, you'll provide exceptional customer service and assist a nationwide team in delivering high-quality care for substance use disorders.

Benefits

5 weeks PTO (including birthday and mental health days)

11 paid holidays

Comprehensive health, dental, pharmacy, and vision insurance

Company contributions to dependent premiums

12 weeks paid Parental Leave after 1 year

401k + matching

Flexible schedules and flex-time work

Employee assistance program

Professional development allowance

Opportunities for growth within the company

Qualifications

• Passionate about providing stellar internal and external customer service.
• Strong analytical ability.
• Comfortable asking for support and guidance as needed.

Responsibilities

• Communicating and providing support to members over chat, email, and phone.
• Relaying member needs to the provider.
• Corresponding with pharmacies and completing prior authorizations.

Skills

Customer Service

Analytical Ability

Education

One or more years of healthcare experience

Job description

Compensation: $25.00 per hour

Schedule: 8:00 am - 6:30pm CST with Wednesday's

Why Workit:

Workit Health is an industry-leading provider of demand, evidence-based telemedicine care. Our programs are based in harm reduction, and bring together licensed clinicians who really listen, FDA-approved medication, online recovery groups and community, interactive therapeutic courses, and care for co-existing conditions. Workit Health's patient-centered telemedicine model is improving clinical outcomes and eliminating barriers to treatment, making long-term recovery accessible to individuals who need it, without disrupting their daily lives.

We're excited to expand out team as our impact and coverage areas continue to grow. Our team members are dedicated and passionate about our mission of making exceptional, judgement-free care for addiction more accessible.

We believe everyone deserves respectful, effective treatment for substance use disorder at the moment they're ready for it. We're looking for driven and compassionate individuals who share this goal. Join us in reducing stigma, saving lives and changing the way addiction is treated in America.

Job Summary:

At Workit Health, Medical Assistants (MAs) work in a fast-paced virtual clinic model. MAs are on-the-go every day, chatting with members in our app to questions in medical chat, and assisting a nationwide team of passionate and patient-centered medical providers in delivering high-quality patient care by going above and beyond to provide a world-class experience for our members throughout their care at Workit Health.The dedication our team members bring to the table reflects our mission-driven culture of making the gold standard of care for addiction more accessible through harm reduction, trauma-informed, low barrier care along with patient-centered support.

Core Responsibilities:

Communicating and providing support to members over chat, email, and phone using exceptional customer service.
Relaying member needs to the provider.
Corresponding with pharmacies and completing prior authorizations to resolve prescription issues
Maintaining strict confidentiality when handling member information in compliance with Workit Health, HIPAA, and 42 CFR Part 2 guidelines.
Learning and maintaining knowledge of our EHR, product, and communication platforms.
Demonstrate empathy, compassion, and respect for our members and staff in all interactions.

Qualifications:

Passionate about providing stellar internal and external customer service and working with diverse populations including Workit staff, members, family members, and vendors.
Strong analytical ability.
One or more years of healthcare experience and knowledge of medical terminology is preferred.
Comfortable asking for support, help, and guidance as needed.
Experience in substance use disorder treatment and/or behavioral health care is a plus.

Benefits:

5 weeks PTO (includes your birthday, 2 mental health days, and 2 floating holidays!)
11 paid holidays
Comprehensive health, dental, pharmacy, and vision insurance with options to fit your family's needs
Company contributions to dependent premiums at higher than market rates (65%)
12 weeks paid Parental Leave after 1 year of employment (includes maternity, paternity, adoption, and all ways in which our people build modern families)
401k + matching
Healthcare & dependent care Flexible Spending Accounts (FSA)
Flexible schedules and flex-time work for all full-time and part-time employees
Employee assistance program, complete with financial coaching and counseling sessions
Professional development allowance for healthcare providers
Opportunities for professional development and growth within the company
Fully remote roles throughout the company
Vibrant, employee-driven cultural initiatives including multiple ERG groups
Colleagues who care deeply about closing health disparity gaps within the addiction space for underserved populations

As we are an addiction recovery company, founded by people in recovery, those in addiction recovery themselves are encouraged to apply. Workit Health is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.