Medical Office Assistant (Bronx)

Care For the Homeless; New York (NY); On-site; USD 29,000 - 41,000; Full time

Job summary

Care For the Homeless is seeking a Medical Assistant to support a Community Health clinical site. You will work with Physicians, Nurse Practitioners and Nurses to deliver patient care and manage administrative duties for a diverse, vulnerable population.

You will perform phlebotomy, document in eClinical Works, handle registration and insurance verification, and coordinate referrals and tests while ensuring regulatory compliance and a clean, organized clinic space.

Qualifications

• AA degree preferred; High School Diploma required.
• Medical Assistant accreditation or experience preferred.
• Basic Life Support certificate required.
• Proficiency with EMR systems (eClinical Works) is expected.

Responsibilities

• Manage clinic appointments, follow-ups, and testing coordination.
• Document all services in EMR and handle front-office tasks.
• Verify insurance, collect demographics, and maintain records.
• Perform phlebotomy, collect lab specimens, and log results.
• Prepare pre-visit information and assist with EKG and point-of-care tests.

Skills

Communication

Multicultural interaction

Telephone etiquette

Microsoft Outlook

Excel

Word

Bilingual Spanish (preferred)

Education

AA degree preferred

High School Diploma required

Basic Life Support certificate

Tools

eClinical Works (EMR)

Lab specimen handling

Job description

JOB SUMMARY

This role is in a Community Health clinical site setting; working on a team of committed professionals supporting Physicians, Nurse Practitioners and Nurses, while also providing patient care and administrative duties necessary to deliver quality patient care to a diverse and vulnerable population.

Essential Duties And Responsibilities

• Provide full-cycle appointment management for clinic site (patient follow-up and drop-in appointments, specialty services and testing) to optimize clinic patient hours.


• Document all services in eClinical Works (EMR) system.


• Manage all front office tasks including; basic intake and collection of patient demographics, insurance information, privacy practice forms, its collection and management, faxing, and filing.


• Referral coordination with patient contact for date of appointment.


• Insurance verification on all patients requesting a visit.


• Ensure all registration information is completed and updated accurately at the time of each appointment.


• Responsible for printing pre-visit planning in preparation for huddle.


• Follow all Federal, State and City regulations and guidelines regarding to medical clinic operations.


• Responsible for understanding CFH's Medical Clinic Policy and Procedures.


• Assist in taking medical histories, vital signs, recording height and weight at Nurse Manager/Provider request.


• Performs phlebotomy and collects lab specimens, as requested, using appropriate protocols, such as infection control. Logs information into EMR/vendor system, labels, and routes lab specimens according to standard procedure.


• Ensures that results are received on all lab specimens submitted.


• Maintains order and cleanliness of examination rooms.


• Ensures medical supplies are maintained and reordered.


• Disposes of expired supplies according to procedures.


• Performs equipment checks and completes required logs; which may include refrigerator logs, eyewash logs, sample medication logs, AED, and other required checks/logs.


• Liaise with laboratory and pharmacies as directed by provider and Nurse Manager.


• Performs monthly NYSDOH Article 28 policy walkthroughs.


• Submits work orders as indicated upon completion of Article 28 walkthrough.


• Assist with change of simple dressings, check urine for glucose and ketones and other tests as directed by Nurse Managers and provider staff.


• Perform EKG exams.


• Point-of-care testing as directed by the provider (HIV, Hep C, additional CLIA waived tests).


• Perform all required point of care proficiency tests.


• Perform lot specific Quality Assurance checks and log all results on all point of care testing.


• Report issues or challenges to provider(s), Nurse Managers and Director of Practice Management.

Job Qualifications

Educational Requirements

• AA degree preferred, High School Diploma required


• Medical Assistant


• Basic Life Support Certificate required.

Experience

• 1-2 Years of experience as MA with medical office experience preferred.


• Ability to communicate effectively with multicultural and language-deficit patients.


• Effective interpersonal and communication skills


• Proficiency in Microsoft Outlook, Excel, and Word


• Excellent telephone etiquette


• Bilingual-Spanish preferred


• Experience using eClinical is a Plus!

Pay

$25.46