Medical Office Assistant Administrative

UNC REX Healthcare; Raleigh (NC); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a dynamic healthcare organization committed to enhancing community health. In this role, you will be responsible for performing patient check-in and check-out procedures, processing financial information, and providing exceptional customer service. You will work closely with patients, families, and healthcare professionals, ensuring a smooth experience while maintaining compliance with safety and regulatory guidelines. This exciting opportunity allows you to contribute to the well-being of the community while developing your skills in a supportive environment. If you are passionate about healthcare and customer service, this position is perfect for you.

Qualifications

• High school diploma or GED required; medical administrative assisting program preferred.
• Strong computer and customer service skills are essential.

Responsibilities

• Perform patient check in/out, process financial info, and maintain compliance.
• Demonstrate effective communication and teamwork with patients and staff.

Skills

Customer Service Skills

Computer Skills

Mathematical Skills

Communication Skills

Reasoning Ability

Education

High School Diploma or GED

Accredited Medical Administrative Assisting Program

Job description

Description

Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve.

Summary:
Performs patient check in and check out procedures, processes financial information, and provides patient billing information. Demonstrates effective customer service and computer skills.

Responsibilities:

1. Maintains compliance with organizational policies and procedures.
2. Maintains compliance with revenue cycle and financial audit guidelines.
3. Demonstrates effective computer skills, files, answers phones in a timely and professional manner providing complete and accurate information, and provides other administrative duties as required.
4. Accurately performs patient check in and check out procedures. Processes privileged patient health information (obtains current insurance verification and authorization, codes visits using accurate ICD and CPT codes), balances daily receipts, and responds to billing questions. Schedules patient appointments entering all required demographic and clinical information into the system and coordinating with other parties.
5. Orders and maintains clinical supplies, office supplies, and equipment.
6. Maintains compliance with established safety and regulatory guidelines, including HIPAA, OSHA, and infection prevention policies and procedures. Participates in unit performance improvement activities.
7. Demonstrates good customer service skills when interacting with patients, families, and visitors. Exhibits effective communication skills and teamwork.

Other Information

Education Requirements:
● High school diploma or general education degree (GED) required.
Licensure/Certification Requirements:
● No licensure or certification required.
Professional Experience Requirements:
● Prefer completion of an accredited medical administrative assisting program and previous experience in a medical office.
Knowledge/Skills/and Abilities Requirements:
● Language Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of patients, or employees of organization.
● Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio and percent.
● Computer Skills: Ability to enter and process data accurately.
● Reasoning Ability: Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

Job Details

Legal Employer: NCHEALTH
Entity: UNC REX Healthcare
Organization Unit: North Carolina Urology- Raleigh
Work Type: Full Time
Standard Hours Per Week: 40.00
Salary Range: $17.94 - $25.25 per hour (Hiring Range)
Pay offers are determined by experience and internal equity
Work Assignment Type: Onsite
Work Schedule: Day Job
Location of Job: US:NC:Raleigh
Exempt From Overtime: Exempt: No

This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Heath Care System. This is not a State employed position.
Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email [e-mail] if you need a reasonable accommodation to search and/or to apply for a career opportunity.