Medical Office Assistant

CareSouth Carolina, Inc.; South Carolina; On-site; USD 28,000 - 36,000; Full time

Job summary

CareSouth Carolina, Inc. is seeking a friendly medical office professional to join the Latta, SC team. You will greet patients, answer phones, enter demographics in ECW, verify insurance, and maintain accurate scheduling and registrations.

With 3–5 years of medical office experience and EMR/EHR familiarity, you will also handle co-pays, cash deposits, and records requests while upholding strict confidentiality and quality customer service.

Qualifications

• High school diploma or equivalent required; medical office assistant certificate preferred.
• 3–5 years of medical office experience preferred.
• Knowledge of medical insurance strongly preferred.
• Experience collecting medical co-pays strongly preferred.
• EMR/EHR experience strongly preferred.
• Cash drawer balancing experience strongly preferred.

Responsibilities

• Greet patients, answer the telephone, and enter/update patient demographics.
• Verify insurance and schedule, reschedule, and recalls for patients.
• Manage patient registrations and collect necessary payor information.
• Handle daily cash deposits and reconcile as per procedures.
• Request medical records from hospitals or facilities as needed.
• Sort and distribute faxes, pick up mail, and send records to central storage.
• Maintain confidentiality of sensitive information and document completion in PowerDMS.
• Willingly perform other duties as assigned.

Skills

Customer service

Telephone handling

Data entry

Appointment scheduling

Insurance verification

Cash handling

EMR/EHR experience

Cash drawer balancing

Education

High school diploma or equivalent

Medical office assistant certificate preferred

Tools

ECW

PowerDMS

Job description

Job Description

Responsible for greeting patients, answering the telephone, entering and updating patient demographic information, scheduling appointments, verifying insurance, and providing quality customer service to patients. The duties include:

• Patient relationships: interacts with patients and employees in a respectful manner consistent with the mission and values of CareSouth Carolina. Measure(s): patient loyalty.
• Reception and Greeting: Perform the reception and greeting of patients and other guests in a professional, respectful, and compassionate manner consistent with the mission and values of CareSouth Carolina. Measure(s): Patient loyalty
• Answering Phones: Answer, route, take messages, and as necessary handle phone calls promptly and courteously in accordance with CareSouth Carolina procedures. Measure(s): Efficiency-Patient show rate
• Patient Regulation: Perform the patient registration process, including collecting necessary patient payor information, patient demographics, ensuring that the data is placed in ECW in a timely, accurate, and complete manner as well as printing the super bill consistent with existing CareSouth procedures. Measure(s) site collections per day, demographic sheet, completion reliability audit, sliding fee
• Appointment scheduling/rescheduling/recalls: scheduling, rescheduling, and recall appointments for patients in accordance with existing CareSouth Carolina procedures. Measure(s): Access- third next available appointment, efficiency- patient show rate
• Daily deposit slip (cash): handling and managing cash for patient care services. This includes reconciliation processes consistent with existing CareSouth Carolina procedures. Measure(s): Occurrence reporting.
• Requests medical records from the hospital or other medical facilities as needed.
• Sorts and distributes faxes
• Picks up mail from the post office or mailbox and distributes.
• Makes deposits for medical and/or pharmacy at the bank.
• Sends medical records to centralized medical records on time.
• Practices confidentiality with sensitive patient and employee information.
• All documents in PowerDMS are signed off and completed on time.
• Willingly performs other duties as assigned.

Education and Experience

• High school diploma or equivalent required but a certificate as a medical office assistant is strongly preferred
• Three (3) to five (5) years of medical office experience preferred
• Knowledge and understanding of medical insurance is strongly preferred
• Experience collecting medical co-pays is strongly preferred
• EMR/EHR experience is strongly preferred
• Cash drawer balancing experience is strongly preferred

Hours

Monday-Friday, Full Time, 40 Hours

Location

Latta, SC

CareSouth Carolina is committed to providing equal employment opportunities to all individuals. We welcome and encourage applications from all qualified individuals, without regard to race, color, age, sex, pregnancy, gender identity or expression, sexual orientation, religion, creed, national origin, ancestry, marital status, citizenship, genetic information, disability, military or veteran status, or any other characteristic protected by law.

Company Description

CareSouth Carolina is more than just a healthcare provider; we are a nationally recognized leader committed to revolutionizing care. Our core mission is to build a healthy community by serving as a premier patient-centered medical home.

We are seeking dedicated, compassionate professionals who share our vision to lead the transformation of community-centered care and services.

If you are passionate about making a local difference that garners national attention and impact, join a team where your work directly contributes to better health outcomes for our communities. Start your career with purpose at CareSouth Carolina.