Medical Assistant

Allergy & ENT Associates; Plano (TX); On-site; USD 34,000 - 52,000; Full time

Job summary

Allergy & ENT Associates in Plano, TX is seeking a patient-focused clinical support team member. The role supports exam preparation, testing, and patient outreach in a fast-paced allergy/ENT clinic.

You will interview patients, record histories in the EHR, assist with screenings, and educate patients about medications per provider guidance, while maintaining HIPAA compliance and confidentiality.

Qualifications

• Familiar with medical terminology and ability to interview patients and document medical information.
• Expose to routine clinical screening and exam room preparation.
• Adheres to HIPAA regulations and patient confidentiality.

Responsibilities

• Interview patients while recording and updating medical information in the EHR.
• Prepare patients for examinations and perform routine screening tests.
• Provide patient education regarding medications and provider instructions.
• Prepare and administer medications with physician authorization.
• Maintain supplies, equipment, stocks, and prepare exam rooms for patients.
• Clean and sterilize instruments.
• Review and prepare requests and prior authorizations for medications.
• Familiar with signs and symptoms of allergy testing systemic reactions and emergency protocols.
• Escalate patient or workflow concerns to leadership with constructive solutions.
• Promote fully electronic workflows and reduce manual paper processes.

Skills

Communication skills

Vital signs

EHR documentation

Patient education

Medical terminology

Job description

• Uses communication skills with appropriate medical terminology.
• Measures and records vital signs.
• Interview patients while recording and updating medical information (history, chief complaint) and medications etc. into the EHR system.
• Prepares patients for examinations and performs routine screening tests.
• Provides patient education with regard to medications and instructions set forth by the provider to manage their health.
• Prepares and administers medications with physician authorization.
• Maintains supplies, equipment, stocks, and prepares the exam rooms for patients
• Cleans and sterilizes instruments.
• Check and respond to patient phone calls (communicating w/the provider on course of action and relaying to the patient).
• Review and prepare requests and prior authorizations for medications.
• Familiar with signs and symptoms of allergy testing systemic reactions. Familiar with emergency equipment and protocols for treatment.
• Seeks immediate assistance from RN/LVN staff in dealing with emergency treatment for allergy testing patients.
• Participate in all In-Service training courses
• Participate in creative ways to promote patient engagement and personalize patient outreach, improving overall experience and driving authentic patient reviews.
• Proactively escalates patient, workflow, or operational concerns to leadership with constructive solutions.
• Promote fully electronic workflows and collaborate with leadership to reduce manual paper processes where feasible.
• Maintain patient, staff and employer confidentiality. Comply with all HIPAA regulations.
• Provides additional support and performs other duties as assigned.