Office Assistant, Gastroenterology

Trinity Health System; Steubenville (OH); On-site; USD 28,000 - 42,000; Full time

Job summary

Trinity Health System is seeking an Office Assistant to support clinic operations. You will handle phone calls, register patients, schedule appointments and collect demographic, copay and insurance information.

The role includes preparing charts, processing check-ins/outs, and assisting with EMR documentation. Ideal candidates have a high school diploma and 1 year of clerical or customer service experience, with BLS certification and ABR-OE preferred.

Qualifications

• High School Diploma or equivalent.
• ABR-OE certification preferred.
• BLS required.
• One year of customer service or clerical experience preferred.

Responsibilities

• Answer and route phone calls in accordance with practice policies.
• Schedule patient appointments per office guidelines.
• Greet and register patients and collect required information.
• Obtain patient demographics, copays, and insurance details.
• Copy/scan patient materials into the electronic medical record.
• Prepare charts and ensure all information is complete for visits.
• Handle check-out duties and collect payments as needed.
• Manage interdepartmental mail flow and inventory processes.

Skills

Customer service

Clerical

Phone handling

Scheduling

Education

High School Diploma or equivalent

Job description

• The Office Assistant is under the direction of the clinic supervisor/administrator. The Office Assistant performs a variety of business office and reception duties accurately and with minimal supervision. These responsibilities include, but are not limited to: answering and routing phone calls in accordance with practice policies; scheduling patient appointments; greeting and registering patients; collecting, verifying and updating patient demographic, copays, and insurance information; and general administrative support duties.
• Perform Patient Check-in at the time of visit and complete all paperwork necessary to ensure the admitting process is efficient and all clinic and regulatory policies are in compliance.
• Answer phone calls and direct them appropriately.
• Schedule appointments according to office guidelines.
• Obtain accurate patient and insurance information, collecting copays (TOS) and deductible amounts.
• Copy/scan patient access related hardcopy materials (e.g.ID, referrals, insurance cards, etc.) into the correct location in the electronic medical record.
• Prepare charts for patient appointments making sure all necessary information is complete.
• Conduct all functions associated with patient check-out including collecting patient responsibility payments and scheduling follow-up appointments.
• Perform duties involving record filing, retrieval, and assisting with the filing of registration documentation in electronic medical records.
• Confirm next day appointments and alert patients as to what documentation is needed, including details associated with time-of-service payment.
• Follow up with patients regarding the No Show Guidelines and send out appropriate communications.
• Manage the flow of interdepartmental, outgoing, and incoming mail.
• Support office supply ordering and inventory procedures as needed.
• Notify appropriate clinical staff of each patient’s arrival and assure that patients are informed of any appointment delays
• Perform cash drawer reconciliation.
• Perform other duties as assigned by management.

Job Summary / Purpose

• The Office Assistant is under the direction of the clinic supervisor/administrator. The Office Assistant performs a variety of business office and reception duties accurately and with minimal supervision. These responsibilities include, but are not limited to: answering and routing phone calls in accordance with practice policies; scheduling patient appointments; greeting and registering patients; collecting, verifying and updating patient demographic, copays, and insurance information; and general administrative support duties.

Essential Key Job Responsibilities

• The Office Assistant is under the direction of the clinic supervisor/administrator. The Office Assistant performs a variety of business office and reception duties accurately and with minimal supervision. These responsibilities include, but are not limited to: answering and routing phone calls in accordance with practice policies; scheduling patient appointments; greeting and registering patients; collecting, verifying and updating patient demographic, copays, and insurance information; and general administrative support duties.
• Perform Patient Check-in at the time of visit and complete all paperwork necessary to ensure the admitting process is efficient and all clinic and regulatory policies are in compliance.
• Answer phone calls and direct them appropriately.
• Schedule appointments according to office guidelines.
• Obtain accurate patient and insurance information, collecting copays (TOS) and deductible amounts.
• Copy/scan patient access related hardcopy materials (e.g.ID, referrals, insurance cards, etc.) into the correct location in the electronic medical record.
• Prepare charts for patient appointments making sure all necessary information is complete.
• Conduct all functions associated with patient check-out including collecting patient responsibility payments and scheduling follow-up appointments.
• Perform duties involving record filing, retrieval, and assisting with the filing of registration documentation in electronic medical records.
• Confirm next day appointments and alert patients as to what documentation is needed, including details associated with time-of-service payment.
• Follow up with patients regarding the No Show Guidelines and send out appropriate communications.
• Manage the flow of interdepartmental, outgoing, and incoming mail.
• Support office supply ordering and inventory procedures as needed.
• Notify appropriate clinical staff of each patient’s arrival and assure that patients are informed of any appointment delays
• Perform cash drawer reconciliation.
• Perform other duties as assigned by management.

Required Education and Experience

• High School Diploma or equivalent

Required Licensure And Certifications

• ABR-OE certification preferred
• BLS required

Required Minimum Knowledge, Skills, Abilities And Training

• One year of customer service experience, clerical, or business-related experience preferred