Medical Office Assistant

Southeastern Medical Center; Lumberton (NC); On-site; USD 19,000 - 25,000; Full time

Job summary

Southeastern Medical Center in Lumberton, NC is seeking a friendly receptionist to manage front desk duties, schedule patient visits, assist with registrations, and handle patient inquiries.

You will collect payments, balance receipts, and coordinate with imaging and records teams. Experience with medical terminology and basic software is preferred, with Epic knowledge a plus. This is a front-line patient-facing role in a clinic setting.

Qualifications

• Working knowledge of medical terminology.
• Proficient in keyboard and basic computer applications.
• Ability to become proficient in registration and physician practice software within 3 months of hire.
• Customer service experience gained through previous work.

Responsibilities

• Greet patients and serve as first point of contact.
• Schedule patient visits and manage registrations.
• Collect patient payments and record charges.
• Process faxes and medical record requests.
• Balance receipts daily.
• Answer patient inquiries in person and by phone.

Skills

Medical terminology

Customer service

Typing

Education

Associate degree

Medical Office Training

Tools

Epic

Job description

POSITION SUMMARY:

Serves as the receptionist/first line of defense for the practice/clinic. Schedules patient visits. Performs the registration process for patients visits, to include gathering demographic and third-party payment information, recording charges, collecting patient payments, assisting with appointments for medical imaging, scheduling any necessary follow-up appointments, handling patient inquiries by phone and in person, processing all incoming faxes and medical record requests and daily balancing and submission of all receipts.

EDUCATION, CREDENTIALS, TRAINING and EXPERIENCE:

Minimum Required:

Working knowledge of medical terminology. Proficient in the use of keyboard and basic computer application skills. Ability to become proficient in the use of software applications specific to registration and physician practice operations, within 3 months of hire. Customer s

ervice skills gained through previous work experience.

Preferred:

Associate Degree in Medical Office Administration or related field. Completion of formal education/training program for Medical Office

Assistants, with similar experience in a physician practice or clinic setting and knowledge/experience working with Epic.