Clinic Office Assistant

FirstHealth of the Carolinas, Inc.; Pinehurst (NC); On-site; USD 21,000 - 28,000; Full time

Job summary

FirstHealth of the Carolinas, Inc. seeks a Clinic Office Assistant to float between scheduling and registration, coordinating follow-up appointments and infusion scheduling to maintain orderly calendars.

You will handle payments, basic billing questions, medical records batching, and phone inquiries while ensuring registration requirements align with FirstHealth and Cancer Center policies. You’ll work with the care team to support seamless patient flow, refer to support services as needed, and

Qualifications

• Associate degree preferred but not required.
• Three years in a physician’s office with scheduling and collections experience highly preferred.
• Experience with the Epic EMR, office skills, knowledge of medical terminology, and insurance terminology a plus.
• Excellent communication and computer skills required.

Responsibilities

• Schedule physician follow-ups and coordinate with Infusion scheduler to keep appointments in order.
• Maintain provider schedules according to on-call coverage and assist with registration requirements.
• Collect payments and answer basic billing questions; process medical records batches.
• Answer incoming calls and refer patients to support services across the Cancer Center as needed.
• Ensure patient satisfaction upon arrival and reference FirstHealth and Cancer Center policies.

Skills

Excellent communication

Scheduling experience

Computer skills

Education

Associate degree preferred

Tools

Epic EMR

Job description

Overview

The Clinic Office Assistant will float between scheduling and registration. Tasks will include appointment scheduling of physician follow-ups and coordinating with the Infusion scheduler to make sure appointments are in order. They may perform regular maintenance on provider schedules according to the on-call schedule, collect payments and answer basic billing questions, process medical records batches, and answer incoming calls. The applicant will work with all staff to ensure patient satisfaction upon arrival. They will ensure all registration requirements are met in accordance with FirstHealth and Cancer Center policies. May refer patients to support services across the Cancer Center.

Qualifications

Associate degree preferred but notrequired. Three years in a physician’s office withpreviousscheduling andcollectionsexperience is highly preferred. Experience with the Epic EMR, office skills, knowledge of medical terminology, and insurance terminology as a plus. Excellent communication and computer skills arerequired.