Medical Office Assistant

Mhrcflorida; Jacksonville (FL); On-site; USD 32,000 - 48,000; Full time

Job summary

An established industry player in mental health services is seeking a dedicated Medical Office Assistant. This role involves a variety of essential office duties, including greeting clients, managing appointments, and handling billing tasks. The ideal candidate will thrive in a supportive environment, contributing to a mission-driven organization that values community health and well-being. With a focus on providing exceptional service to both internal and external customers, this position offers a fulfilling opportunity to make a positive impact in the lives of others while working alongside a passionate team. If you're ready to join a dynamic organization committed to mental health, this role is for you!

Benefits

Dental Insurance

Health Insurance

Paid Time Off

Vision Insurance

Life Insurance

Disability Insurance

403b

Paid Holidays

Flexible Spending Account

Employee Assistance Program

Qualifications

• High School diploma required; some college or technical training preferred.
• Proficiency in Microsoft Office and ability to use a multi-line phone.

Responsibilities

• Greet and assist customers; manage switchboard calls professionally.
• Schedule appointments and verify patient information at check-in.

Skills

Customer Service

Multi-line Phone System

Microsoft Office Proficiency

Financial Duties Management

Education

High School Diploma or Equivalent

Some College or Technical Training

Tools

MHRC MIS System

Paging System

Job description

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Benefits/Perks

• Medical, Dental, and Vision Insurance
• Life Insurance
• Disability Insurance
• 403b
• PTO
• Paid Holidays
• Flexible Spending Account
• Employee Assistance Program

Company Overview

Mental Health Resource Center is a not-for-profit Florida corporation that provides a wide range of mental health and behavioral health care services to the community such as 24-hour emergency services, inpatient psychiatric services for children, adolescents, and adults as well as outpatient services such as medication management, case management, and counseling.

Job Summary

The Medical Office Assistant is responsible for general office duties that include answering the main switchboard and greeting and assisting all internal and external customers. The Medical Office Assistant also completes medical office duties related to scheduling appointments, verifying information, collecting patient fees, and billing services.

Responsibilities

Receptionist Functions:

• Greets and assists internal and external customers upon entering the facility in a professional manner.
• Answers the main switchboard in a timely, courteous manner. Operates switchboard with a minimum of four incoming lines, takes and routes messages properly, and processes all incoming telephone calls for the facility.

Medical Office Assistant Functions:

• Schedules, reschedules, cancels, and confirms appointments face-to-face and on the telephone for Psychiatrists, Advanced Registered Nurse Practitioners (ARNP), and Clinicians.
• Checks in all individuals at the front desk and directs them to the appropriate clinical staff to ensure schedule is followed. Verifies address and phone number of all individuals served at time of check in.
• Collects fees, writes receipts and records cash receipts.
• Completes financial duties including verification of insurance on initial visits for new patients and regular visits for existing patients. Instructs patients on pay scales or fees.
• Accurately bills the daily service tickets for Psychiatrists, ARNPs, and Clinicians.
• Makes requests for interpreters as needed.

Qualifications

• In order to be considered, candidates must have a High School diploma or equivalent required; some college or additional technical training preferred.
• Ability to use a multi-line phone and paging system.
• Proficiency in Microsoft Office programs and use of the Internet.
• Proficiency in the MHRC MIS System demonstrated within three months of employment.
• One year office experience or experience in the healthcare field is preferred.

Position Details

This position is a Full Time Days position: Monday through Friday, 8:00am to 4:30pm.

Renaissance Behavioral Health Systems and Mental Health Resource Center are Equal Opportunity Employers.