Medical Office Assistant

Returning Applicant or New Applicant?; Detroit (MI); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Medical, dental, vision, and life ins.

401(k) with employer match

Generous paid time off (PTO)

Career development opportunities

Health savings accounts

Employee Assistance program

Pet insurance

Job summary

Tenet Healthcare is seeking a Medical Office Assistant to be the heart of our patient care support. You will greet and register patients, verify insurance, collect co-pays, and assist with exams under supervision.

The role involves handling billing, scheduling, charting, and basic clinical tasks while adhering to safety standards and CPR training requirements. A MA program completion or MA experience is preferred, with strong interpersonal skills and attention to detail.

Qualifications

• High school diploma or GED required.
• Completion of Medical Assistant Program or six months of MA-related duties.
• One year of MA or Patient Care Associate experience preferred.
• Experience in a doctor’s office clerical tasks (insurance verification, authorizations, billing, EMR) is desirable.

Responsibilities

• Greet visitors, register patients and direct calls.
• Obtain demographic and insurance data per policy.
• Contact insurance providers to determine benefits and patient co-pays; post payments and prepare deposits.
• Prepare patient charts and file medical records; release information as needed.
• Assist physician with examinations and procedures; prepare exam room and provide instruments.
• Take vital signs and document results in charts.
• Schedule appointments and manage referrals.
• Enter and correct billing information in the system; liaise with billing company.
• Prepare lab slips and other documentation; train new staff.
• Follow safety policies and CPR and safety training requirements.

Skills

Analytical ability

Interpersonal skills

Mental/visual strain

Blood pressure techniques

Education

High school diploma or GED

Nursing program graduate

PCA/PCT Program

Nurse Assistant Program or equivalent

Medical Assistant Program or MA experience

EMT

Phlebotomy training

One year MA/PCA experience

Medical Assistant certification preferred

Job description

Medical Office Assistant – 2606003671

Description

Be the heart of compassionate care in a patient care support role with us! In this vital role, you’ll provide essential assistance and comfort to patients, ensuring they receive the best possible experience during their healthcare journey. If you’re dedicated, empathetic, and ready to make a positive impact on patients’ lives, we encourage you to apply today and become a crucial part of our caring team!

Benefit Statement

At Tenet Healthcare, we understand that our greatest asset is our dedicated team of professionals. That’s why we offer more than a job — we provide a comprehensive benefit package that prioritizes your health, professional development, and work-life balance. The available plans and programs include:

• Medical, dental, vision, and life insurance
• 401(k) retirement savings plan with employer match
• Generous paid time off (PTO)
• Career development and continuing education opportunities
• Health savings accounts, healthcare C dependent flexible spending accounts
• Employee Assistance program, Employee discount program
• Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder C childcare, auto C home insurance.

Note: Eligibility for benefits may vary by location and is determined by employment status

++Summary / Description++

NOTE: Refer to Medical Office Assistant Scope of Practice addendum, attached.

Under general supervision, and according to established policies and procedures, performs the duties of a Medical Assistant and Patient Services Assistant for assigned area. Greets visitors, registers patients, contacts various insurance providers and schedules patients according to established guidelines. Assist physician or physician extender with patient examination by preparing exam room, taking vital signs, assisting during exam, etc.

1. Greets visitors, answers telephones and directs calls and visitors to appropriate place or person.
2. Registers patients for outpatient services. Obtains necessary demographic, insurance and related data according to policies and procedures.
3. Contacts various insurance providers to determine benefit levels and patient co-pays, as needed. Collected and posts payments and prepares daily deposits for monies received.
4. Pulls and prepares patient charts prior to appointment. Files notes, prescriptions, face sheets and other documentation in medical record. Copies and releases medical record information, as needed.
5. Assists physician with patient examinations by preparing exam room, helping to move or position patients for procedures, handling instruments, etc.
6. Takes vital signs such as temperature, blood pressure and weight. Documents patient’s reason for visit and vital signs in patient’s chart.
7. May perform any of the following medical procedures: giving non-intravenous injections, venipuncture, performing EKG’s, assisting with stress tests, routine x-rays, PFT’s, and other related activities.
8. Obtains referrals and schedules patient’s appointments or procedures according to guidelines.
9. Enters, reviews, researches and corrects computerized records of patient billing information. Provides billing company with companies of all payments and rejections.
10. Performs various other support duties such as preparing laboratory slips or statistical data, typing various correspondence, training new personnel, etc.
11. Follows established policies and procedures to meet minimum like safety standards of JCAHO/OSHA. Actively participates in all safety training including but not limited to cardiopulmonary resuscitation (CPR) and annual safety training.

++Skills Required++

1. Analytical ability necessary to handle patient problems, review and verify insurance information, research billing problems and compile data for statistical reports.
2. Interpersonal skills necessary to effectively communicate with patients, physicians and other personnel.
3. Some mental/visual strain due to posting of payments, reviewing insurance information, etc.
4. Technical knowledge of blood pressure techniques.

Qualifications

: ++Minimum Qualifications++

1. High school diploma or GED.
2. Graduation from a school of practical nursing … OR…
3. Completion of one of the following:
4. PCA/PCT Program
5. Nurse Assistant Program or equivalent training.
6. Medical Assistant Program, or six months of experience in a doctor’s office or related area performing Medical Assistant duties.
7. EMT
8. Phlebotomy training program. Six months direct patient care experience, ++preferred++.
9. One year of previous experience performing Medical Assistant or Patient Care Associate duties.
10. One year of previous experience performing medical office clerical (e.g. insurance verification, authorizations, medical billing, EMR usage) duties in a doctor’s office or related area.
11. Medical Assistant certification preferred.

Facility Description

DMC Harper University Hospital has distinguished itself in surgery and medicine and is known for its clinical expertise and innovative research. A specialty referral hospital, Harper has established Centers of Excellence in neurosciences, bariatric surgery, vascular services, multidisciplinary cardiovascular services, hypertension, stroke prevention and heart failure.

EEO Statement

Employment practices will not be influenced or affected by an applicant’s or employee’s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status.

Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.

Tenet participates in the E-Verify program. Follow the link below for additional information.

E-Verify: http://www.uscis.gov/e-verify

The employment practices of Tenet Healthcare and its companies comply with all applicable laws and regulations