Medical Office Assistant

Tenet Healthcare Corporation; Detroit (MI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) with employer match

Generous PTO

Career development

Health Savings Account

Flexible spending accounts

Employee Assistance Program

Employee discount program

Pet insurance (voluntary)

Job summary

Tenet Healthcare Corporation is seeking a Medical Office Assistant/Patient Services Assistant in Detroit, MI. You will greet patients, register them, assist physicians, take vital signs, and support billing and scheduling in a busy outpatient setting.

Responsibilities include reviewing insurance benefits, collecting co-pays, preparing charts, and ensuring accurate documentation. A strong emphasis on patient comfort and efficient service in a fast-paced environment is required.

Qualifications

• HS diploma or GED required.
• Nurse assistant program or Medical Assistant program or six months of experience in a doctor’s office.
• One year experience performing Medical Assistant or Patient Care Associate duties.
• Medical Assistant certification preferred.

Responsibilities

• Greet visitors and register patients.
• Obtain demographic, insurance and related data.
• Contact insurance providers to determine benefit levels and patient co-pays.
• Prepare and file patient charts and paperwork in medical records.
• Assist physician with examinations and prepare exam room.
• Take vital signs and document in chart.
• Assist with injections, venipuncture, EKGs, and other procedures.
• Schedule referrals and appointments.
• Enter and review billing information in the system.
• Perform other support duties as needed.
• Follow safety policies and CPR training.

Skills

Analytical ability

Interpersonal skills

Mental/visual strain

Blood pressure techniques

Education

High school diploma or GED

Nurse Assistant Program or equivalent training

Medical Assistant Program or 6 months experience

EMT

Phlebotomy training

Tools

EMR software

Job description

$5,000 Sign on Bonus, with required relevant experience

Be the heart of compassionate care in a patient care support role with us! In this vital role, you'll provide essential assistance and comfort to patients, ensuring they receive the best possible experience during their healthcare journey. If you’re dedicated, empathetic, and ready to make a positive impact on patients' lives, we encourage you to become a crucial part of our caring team!

Benefit Statement

• Medical, dental, vision, and life insurance
• 401(k) retirement savings plan with employer match
• Generous paid time off (PTO)
• Career development and continuing education opportunities
• Health savings accounts, healthcare C dependent flexible spending accounts
• Employee Assistance program, Employee discount program
• Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder C childcare, auto C home insurance.

Note: Eligibility for benefits may vary by location and is determined by employment status

Summary / Description

NOTE: Refer to Medical Office Assistant Scope of Practice addendum, attached.

Under general supervision, and according to established policies and procedures, performs the duties of a Medical Assistant and Patient Services Assistant for assigned area. Greets visitors, registers patients, contacts various insurance providers and schedules patients according to established guidelines. Assist physician or physician extender with patient examination by preparing exam room, taking vital signs, assisting during exam, etc.

1. Greets visitors, answers telephones and directs calls and visitors to appropriate place or person.
2. Registers patients for outpatient services. Obtains necessary demographic, insurance and related data according to policies and procedures.
3. Contacts various insurance providers to determine benefit levels and patient co-pays, as needed. Collected and posts payments and prepares daily deposits for monies received.
4. Pulls and prepares patient charts prior to appointment. Files notes, prescriptions, face sheets and other documentation in medical record. Copies and releases medical record information, as needed.
5. Assists physician with patient examinations by preparing exam room, helping to move or position patients for procedures, handling instruments, etc.
6. Takes vital signs such as temperature, blood pressure and weight. Documents patient’s reason for visit and vital signs in patient’s chart.
7. May perform any of the following medical procedures: giving non-intravenous injections, venipuncture, performing EKG’s, assisting with stress tests, routine x-rays, PFT’s, and other related activities.
8. Obtains referrals and schedules patient’s appointments or procedures according to guidelines.
9. Enters, reviews, researches and corrects computerized records of patient billing information. Provides billing company with companies of all payments and rejections.
10. Performs various other support duties such as preparing laboratory slips or statistical data, typing various correspondence, training new personnel, etc.
11. Follows established policies and procedures to meet minimum like safety standards of JCAHO/OSHA. Actively participates in all safety training including but not limited to cardiopulmonary resuscitation (CPR) and annual safety training.

Skills Required

1. Analytical ability necessary to handle patient problems, review and verify insurance information, research billing problems and compile data for statistical reports.
2. Interpersonal skills necessary to effectively communicate with patients, physicians and other personnel.
3. Some mental/visual strain due to posting of payments, reviewing insurance information, etc.
4. Technical knowledge of blood pressure techniques.

Minimum Qualifications

1. High school diploma or GED.
2. Graduation from a school of practical nursing ... OR...
3. Completion of one of the following:
   1. PCA/PCT Program
   2. Nurse Assistant Program or equivalent training.
   3. Medical Assistant Program, or six months of experience in a doctor’s office or related area performing Medical Assistant duties.
   4. EMT
   5. Phlebotomy training program. Six months direct patient care experience, preferred.
4. One year of previous experience performing Medical Assistant or Patient Care Associate duties.
5. One year of previous experience performing medical office clerical (e.g. insurance verification, authorizations, medical billing, EMR usage) duties in a doctor’s office or related area.
6. Medical Assistant certification preferred.

Facility Description

DMC Sinai-Grace Hospital is DMC’s largest hospital, offering a comprehensive heart center, cancer care, gerontology, emergency medicine, obstetrics/gynecology and cosmetic services. Sinai-Grace’s joint replacement program features a revolutionary minimally invasive knee and hip replacement surgery that attracts patients from all over the country. Sinai-Grace operates more than 21 outpatient care sites and ambulatory surgery centers throughout Wayne and Oakland Counties and is one of 10 hospitals in the nation to be awarded a Robert Wood Johnson Foundation grant to help set the standards of cardiac care for hospitals and physicians throughout the nation.

EEO Statement

Employment practices will not be influenced or affected by an applicant’s or employee’s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status.

Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.

Tenet participates in the E-Verify program. Follow the link below for additional information.

E-Verify: http://www.uscis.gov/e-verify

The employment practices of Tenet Healthcare and its companies comply with all applicable laws and regulations.

Job: Nursing

Primary Location: Detroit, Michigan

Facility: DMC Sinai-Grace Hospital

Job Type: Full Time

Shift Type: Day