Medical Office Administration

ADP, Inc.; Torrance (CA); On-site; USD 22,000 - 33,000; Full time

Job summary

Automatic Data Processing, Inc. is seeking experienced Front Desk Administrators & Patient Schedulers to greet patients, schedule appointments, verify insurance, and perform back-office tasks across multiple locations in Southern California.

The role emphasizes customer service, accuracy, and HIPAA-compliant handling of medical records. Ideal candidates will have at least 1 year of scheduling or front-office experience in a healthcare setting, strong computer skills (Word, Excel), and the

Qualifications

• Administrative experience in an office setting; scheduling, medical records, or related healthcare experience preferred.
• Effective verbal and written communication skills.
• Ability to read and comprehend basic healthcare terminology.
• Proven customer service experience and/or training.
• Proficiency with Microsoft Word and Excel.
• Knowledge of HIPAA and release of information standards and related procedures.
• Familiarity with medical records handling, scanning, uploading files, and related tasks.
• Knowledge of health insurance plans and benefits verification/authorization.
• Proficiency with internet browsing and basic online file access.

Responsibilities

• Meeting/greeting patients.
• Checking in patients.
• Processing paperwork.
• Entering new patients into the computer system.
• Creating new patient files.
• Filing documents in medical records.
• Answering phones and other clerical duties as assigned.

Skills

Verbal communication

Written communication

Customer service

Microsoft Word

Microsoft Excel

HIPAA compliance

Phone etiquette

Microsoft Outlook

Microsoft Access

PowerPoint

Scheduling

Education

High School Diploma

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Microsoft Access

PowerPoint

Job description

We are large Imaging group, with 30 locations across Southern California, proud leading providers of quality healthcare to the community. Our centers are equipped to treat diagnostics, traumatic, and life‑threatening injuries, with caring and innovative team of healthcare professionals dedicated to enthusiastically improving the health and quality of life of the people we serve. We are looking for experienced Front Desk Administrators & Patient Schedulers who will take care of answering the phone, calling and scheduling patients, verifying insurance and eligibility, etc. This is full time non-exempt position: Monday -- Friday, Saturdays on rotation (Overtime) Multiple Locations available in Los Angeles County and Orange County.
The ideal candidate is a positive, pleasant, and personable team worker who can also work under pressure. The candidate should be skilled in working at the back office as well if the need arises.

Responsibilities include, but are not limited to:

• Meeting/greeting patients
• Checking in patients
• Processing paper work
• Entering new patients into our computer system
• Creating new patient files
• Filing documents in patients' medical records
• Answering phones, and other clerical duties as assigned

Minimum Qualifications

• Administrative experience in an office setting; previous release of information/ filing and scanning medical records, or other related experience in a healthcare environment is preferred.
• Effective verbal and written communication skills.
• Ability to read and comprehend simple, healthcare terminology.
• Proven customer service experience and/or training.
• Ability to effectively use computer software and technology as required by the member facility including Microsoft Word and Excel.
• Ability to understand and become knowledgeable of release of information standards, policies & procedures and HIPAA regulations and to complete work in compliance of these and other standards.
• Knowledge of handling medical records and of basics of scanning and uploading files, downloading and executing is a Plus
• Strong knowledge of health insurance plans as well as benefits verification /authorization
• Proficiency in: Microsoft Word, Excel, Outlook, Access, PowerPoint.
• Internet Savvy: excellence in opening files on the web

Education/Training/Experience:

• High School Diploma (Required) Experience working in Radiology (Preferred).
• Customer Service Experience- 1 Year (Preferred)
• Minimum 1 year Scheduling, Medical Records or Front Office experience required or externship in medical field Bilingual candidates Preferred