Medical Lead Dispatch Coordinator

Atlantic Mobile Imaging Services; Ormond Beach (FL); On-site; USD 45,000 - 70,000; Full time

Benefits offered by this job

Competitive salary

Paid time off

Training & development

Job summary

Atlantic Mobile Imaging Services, based in Ormond Beach, FL, seeks a driven Lead Dispatch Coordinator to oversee daily operations of mobile imaging teams. You will manage schedules, mentor a dispatch group, and ensure timely patient care with accurate records and proactive issue resolution.

In this fast-paced role, you’ll coordinate with healthcare facilities, drivers, and technologists, optimize routes, and maintain service-level performance while adapting to shifting priorities and on-call

Qualifications

• Experience in medical office, dispatch, logistics coordination, or related field is required.
• Experience in healthcare, medical transport, or mobile imaging services is strongly preferred.
• Strong leadership skills with ability to guide and motivate a team.
• Excellent communication and multitasking abilities in a high-volume environment.
• Proficiency with dispatch software, scheduling tools, and Microsoft Office Suite.
• Detail-oriented with strong problem-solving and critical thinking skills.
• Ability to work flexible hours, including evenings, weekends, or on-call as needed.

Responsibilities

• Coordinate and manage daily dispatch schedules for mobile imaging technologists and equipment
• Monitor Fleet with routine checks and maintenance
• Supervise orders from Providers and monitor assigned orders dispatched to techs
• Serve as the primary point of contact for incoming service requests, facilities, and field staff
• Monitor and optimize routing to ensure timely patient care and service delivery
• Lead and mentor dispatch team members, providing guidance and support during shifts
• Communicate effectively with healthcare facilities, drivers, and technicians to resolve scheduling conflicts
• Maintain accurate records of dispatch logs, service calls, and operational data
• Identify and escalating operational issues, ensuring swift resolution to minimize service disruptions

Skills

Leadership

Communication

Multitasking

Dispatch software

Scheduling tools

Microsoft Office

Tools

Dispatch software

Scheduling tools

MS Office Suite

Job description

Benefits:

• Competitive salary
• Paid time off
• Training & development

About the Role:

Atlantic Mobile Imaging Services is looking for a driven and organized Lead Dispatch Coordinator to join our team in Ormond Beach, FL. This is a key leadership role where you'll be at the heart of our operations, ensuring our mobile imaging services run smoothly, efficiently, and on time. If you thrive in a fast-paced environment and love keeping things moving, we want to hear from you!

Responsibilities:

• Coordinate and manage daily dispatch schedules for mobile imaging technologists and equipment
• Monitor Fleet with routine checks and maintenance
• Supervise orders from Providers and monitor assigned orders dispatched to techs
• Serve as the primary point of contact for incoming service requests, facilities, and field staff
• Monitor and optimize routing to ensure timely patient care and service delivery
• Lead and mentor dispatch team members, providing guidance and support during shifts
• Communicate effectively with healthcare facilities, drivers, and technicians to resolve scheduling conflicts
• Maintain accurate records of dispatch logs, service calls, and operational data
• Identify and escalating operational issues, ensuring swift resolution to minimize service disruptions

Requirements:

• Prior experience in Medical office, dispatch, logistics coordination, or a related field required
• Experience in healthcare, medical transport, or mobile imaging services strongly preferred
• Strong leadership skills with the ability to guide and motivate a team
• Excellent communication and multitasking abilities in a high-volume environment
• Proficiency with dispatch software, scheduling tools, and Microsoft Office Suite
• Detail-oriented with strong problem-solving and critical thinking skills
• Ability to work flexible hours, including evenings, weekends, or on-call as needed

About Us:

Atlantic Mobile Imaging Services is a trusted provider of mobile imaging solutions serving healthcare facilities throughout the region from our base in Ormond Beach, FL. We are committed to delivering high-quality, patient-centered imaging services that bring care directly to those who need it most. Our team is passionate, dedicated, and proud to be making a real difference in healthcare every single day.