Medical Lab Client Service Representative

University Of Nebraska Medical Center; Omaha (NE); On-site; USD 26,000 - 39,000; Full time

Job summary

University of Nebraska Medical Center seeks a Medical Lab Client Service Representative to handle specimen processing, result reporting and client communications for Regional Pathology Services and the Nebraska Public Health Laboratory.

The role requires high attention to detail, two years of healthcare experience, and proficiency in Microsoft Word; remote work is not available and the position is based in Omaha, NE.

Qualifications

• High School education or equivalent (will consider two years post high school education/related experience).
• Two years clinical experience in a healthcare environment.

Responsibilities

• Process and report results of outreach laboratory specimens impacting patient care.
• Provide clerical and technical support with independent judgement and accuracy.
• Maintain specimen handling, storage, and test ordering to support Regional Pathology Services and NPHL.

Skills

Customer service

Education

High school or equivalent

Two years post high school education/related experience

Tools

Microsoft Word

Microsoft Excel

Job description

Medical Lab Client Service Representative

UNMC is an Equal Employment Opportunity Employer, including an equal opportunity employer of protected veterans and individuals with disabilities.

Location

Location Omaha, NE

Requisition Number

Requisition Number: Staff_14992

Department

Business Unit

Business Unit

College of Medicine

Reg-Temp

Reg-Temp Full-Time Regular

Work Schedule

Remote/Telecommuting

Remote/Telecommuting No remote/telecommuting opportunity

Position Summary

Client Service Representative responsible for all duties related to processing and result reporting of outreach laboratory specimens directly impacting patient care: specimen handling, proper specimen storage, test ordering, test availability, specimen requirements and distribution of patient specimens for laboratory testing by Regional Pathology Services ( RPS ). Manages information pertaining to patient specimens, and provides responsible, difficult and precise technical and clerical assistance requiring independent judgement, self-motivation and exacting detail. Provides extensive client service communication with internal and external customers of RPS and the Nebraska Public Health Laboratory ( NPHL ).

Working Title

Medical Lab Client Service Representative

Job Title

Health Care Associate (Para)

Salary Grade

Salary Grade HC12H

Appointment Type

Appointment Type C2 - REG OFF/SERV HRLY

Salary Range

Salary Range $18.413 - $27.644/hourly

Job Requisition Begin Date

Job Requisition Begin Date 09/11/2026

Application Review Date

Application Review Date 09/20/2026

Review Date Information

Initial application review will begin on the date provided in the field above. Applications received prior to this review date will be considered. Applications received after the review date may be considered.

Required and Preferred Qualifications

Required Education

High School education or equivalent

(Will consider two years post high school education/related experience)

Required Experience

2 years

Clinical experience in a healthcare environment

(Will consider two years post high school education/related experience)

Required License

No

NA

Required Computer Applications

Microsoft Word

Required Other Computer Applications

Required Additional Knowledge, Skills and Abilities

Skilled in customer service.

Preferred Education

Healthcare or Biological Sciences.

Preferred Experience

Outreach laboratory setting.

Preferred License

No

NA

Preferred Computer Applications

Microsoft Excel, Microsoft Outlook

Preferred Other Computer Applications

Sunquest Co-Path, Epic, or other patient record software

Preferred Additional Knowledge, Skills and Abilities

Experience in customer service in healthcare environment.

Knowledge of medical terminology.

Ability in PC/data entry.

Ability to type 50 words per minute

Required fields are indicated with an asterisk (*)

• * Do you have a high school education or equivalent?
  • Yes
  • No
• * Do you have clinical experience in a healthcare environment?
  • Yes
  • No
• * If you do have clinical experience in a healthcare environment, please elaborate (If No, indicate NA). (Open Ended Question)
• * Are you proficient in Microsoft Word?
  • Yes
  • No
• * How did you hear about this position?
  • Careerlink
  • Employee Referral
  • HERC
  • Indeed
  • Job Fair
  • Lincoln Journal Star
  • Linkedin
  • Omaha World Herald
  • UNMC Job Site
  • Facebook
  • NEWorks
  • Handshake
  • Other
• * If Other, please specify the source. Otherwise, indicate NA. (Open Ended Question)
• * Within the past 6 months, have you been affected by a reduction in force or grant funding expiration with the University of Nebraska Medical Center?
  • Yes
  • No

Individuals who need accommodation during the online application or interview process may contact 402-559-4070 or [e-mail] to request an accommodation.