Medical Interpreter - Spanish

The General Hospital Corporation; Boston (MA); On-site; USD 32,000 - 46,000; Part time

Job summary

Massachusetts Eye and Ear Infirmary in Boston, MA is seeking a part-time interpreter to facilitate language services for patients and families. The role requires serving as a mediator, providing sight and written translation of materials, and ensuring accurate documentation of encounters.

The position involves coordinating and training staff on telephone language interpretation, answering calls promptly, and assisting LEP patients in navigating hospital services.

Qualifications

• Resolve interpretation needs for patients and families with LEP
• Document interpretation encounters with accurate data
• Coordinate and train staff on telephone interpretation services
• Respond promptly to calls with professional demeanor

Responsibilities

• Facilitate interpretation for patient care in a timely manner
• Assist with appointment reminders, rescheduling, and coordinating interpreters as needed
• Help LEP patients navigate the hospital and understand forms and services
• Conduct routine interpretation for pre/post-operative materials and discharge instructions

Skills

Interpersonal communication

Cross-cultural communication

Active listening

Phone/remote interpreting

Education

High School Diploma or Equivalent

Job description

Site: Massachusetts Eye and Ear Infirmary

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Summary: Responsible for facilitating the successful delivery of services to patients and family members of various languages.

Follows requests for interpretation, collaborating with qualified auxiliary interpreters for comprehensive accommodation of interpretation requests. Provides translation service (both sight translation & written translation) of pertinent materials for patients and families, such as written information regarding relevant services, pre-operative, post-operative, discharge instructions, patient and family education, and follow-up care materials.

Qualifications

• Essential Functions -Serve as a mediator, as necessary and when appropriate, to enhance communication between staff and patients/family as it relates to medical care and adhere to the standard code of ethics for medical interpreters.
• -Keep accurate documentation of interpretation encounters to include relevant data such as location, duration, and purpose.
• -Provides coordination and staff training on the use of the telephone language interpretation services (and relevant equipment).
• -Answer calls promptly and conduct interpretation in a friendly and professional manner.
• -Function in a manner appropriate to each interpreted situation, demonstrating professional appearance, conduct, and promptness.
• -Adheres to standard code of ethics for medical interpreters.
• -Assisting with appointment reminders, rescheduling, and, in some cases, scheduling, coordinating, or dispatching interpreters for assignments.
• -Helping LEP patients navigate the hospital, including finding departments, understanding administrative forms and connecting with social services.
• -Placing outbound calls to scheduled patients to confirm appointment dates & times.
• -May be required to take on-call requests to be available for emergencies at night and on weekends.

Does this position require Patient Care? Yes

Education

High School Diploma or Equivalent required

Can this role accept experience in lieu of a degree?

No

Experience

Healthcare and/or medical interpreting experience 2-3 years preferred

Knowledge, Skills and Abilities

• - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• - Being aware of others' reactions and understanding why they react as they do.
• - Talking to others to convey information effectively.
• - Understanding the implications of new information for both current and future problem-solving and decision-making.

Schedule - Monday-Wednesday, 9:30AM to 5:00 PM

Physical Requirements

• Standing Frequently (34-66%)
• Walking Frequently (34-66%)
• Sitting Occasionally (3-33%)
• Lifting Frequently (34-66%) 35lbs+ (w/assisted device)
• Carrying Frequently (34-66%) 20lbs - 35lbs
• Pushing Occasionally (3-33%)
• Pulling Occasionally (3-33%)
• Climbing Rarely (Less than 2%)
• Balancing Frequently (34-66%)
• Stooping Occasionally (3-33%)
• Kneeling Occasionally (3-33%)
• Crouching Occasionally (3-33%)
• Crawling Rarely (Less than 2%)
• Reaching Frequently (34-66%)
• Vision - Far Constantly (67-100%)
• Vision - Near Constantly (67-100%)
• Talking Constantly (67-100%)
• Hearing Constantly (67-100%)

Remote Type

Onsite

Work Location

243-245 Charles Street

Scheduled Weekly Hours

20

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$23.34 - $33.37/Hourly

Grade

5

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement:

5110 Massachusetts Eye and Ear Infirmary is an Equal Opportunity Employ