Manager, Interpreter Services - 141800

University of California San Diego; San Diego (CA); Sur place; USD 7 300 - 131 000; Plein temps

Résumé du poste

UC San Diego Health is seeking a Manager of Interpreter Services to oversee daily operations of the Interpreter Services Department, ensuring top-tier language access for LEP patients and compliance with applicable laws. The role reports to the Director of Experience Operations and involves supervising interpreters, coordinating with stakeholders, and maintaining program quality.

The position requires extensive experience as a medical interpreter, certification from a recognized program, and

Qualifications

• Nine (9) years of related experience, education/training, OR a Bachelor’s degree in related area plus five (5) years of related experience/training. Related experience as a medical interpreter.
• Certification from a medical interpreter program such as CCHI or NBCMI.
• Experience and proven success in medical interpretation and translation services.

Responsabilités

• Daily supervision of medical interpreters and department coordinators.
• Reviews department process and creates/implements plans to address improvement opportunities.
• Tracks program metrics and provides regular updates to leadership.
• Engages with stakeholders across the organization to build relationships.
• Mentors, trains and coaches direct reports.
• Monitors quality of performance and service from contracted vendors.
• Performs medical interpretation and translation.

Connaissances

Medical interpretation

Supervisory experience

Relationship building

Quality monitoring

Formation

Bachelor’s degree in related area

Outils

EPIC

Microsoft Word

Microsoft Excel

PowerPoint

Outlook

Description du poste

#141800 Manager, Interpreter Services

Filing Deadline: Fri 10/23/2026

PAYROLL TITLE: MED INTERPRETER SVC SUPV 2

DEPARTMENT: INTERPRETER SERVICES

HIRING PAY SCALE: $73,800 - $90,000 / Year

WORKSITE: Hillcrest

APPOINTMENT TYPE: Career

APPOINTMENT PERCENT: 100%

UNION: Uncovered

TOTAL OPENINGS: 1

WORK SCHEDULE: Days, 8-Hour Shifts, Monday - Friday

UCSD Layoff from Career Appointment: Apply by 10/14/2026 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor.

Reassignment Applicants: Eligible Reassignment clients should contact their Disability Counselor for assistance.

This position is based in Hillcrest and requires going to La Jolla and/or East Campus as needed.

DESCRIPTION

Reporting to the Director of Experience Operations, the Interpreter Services Manager oversees daily operations of the Department of Interpreter Services. This position is responsible for ensuring superior language access services are available for UC San Diego Health’s Limited English Proficient (LEP) patient population. Ensures compliance with local, state, and federal laws as well as adherence to the Joint Commission standards. This position is a critical part of the Office of Experience team, role modeling behavior and acting with a high level of professionalism.

Key responsibilities include:

• Daily supervision of medical interpreters and department coordinators
• Reviews department process and creates and implements plans to address improvement opportunities
• Tracks program metrics and provides regular program updates to leadership
• Engages with stakeholders at all levels of the organization, building relationships with team members across the enterprise
• Mentors, trains and coaches direct reports
• Monitors quality of performance and service offered by contracted vendors
• Performs medical interpretation and translation

MINIMUM QUALIFICATIONS

• Nine (9) years of related experience, education/training, OR a Bachelor’s degree in related area plus five (5) years of related experience/training. Related experience as a medical interpreter.
• Certification from a medical interpreter school or program such as Certification Commission for Healthcare Interpreters (CCHI) or National Board of Certification for Medical Interpreters (NBCMI).
• Experience and proven success in demonstrating solid subject matter knowledge of medical interpretation and translation services.

PREFERRED QUALIFICATIONS

• 2 – 5 years of supervisory experience.
• Experience working with EPIC.
• Certification in Lean Six Sigma.
• Experience in public speaking.
• High degree of computer literacy and competence in the use of Microsoft Word, Excel, PowerPoint, Outlook.
• Familiarity with and working knowledge of clinical, professional, and ancillary departments in fast paced, hospital environment.
• Bilingual English/Spanish.

SPECIAL CONDITIONS

• Must be able to work various hours and locations based on business needs.
• Employment is subject to a criminal background check and pre-employment physical.

Pay Transparency Act

Annual Full Pay Range: $73,800 - $131,200 (will be prorated if the appointment percentage is less than 100%)

Hourly Equivalent: $35.34 - $62.84

Factors in determining the appropriate compensation for a role include experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. The Hiring Pay Scale referenced in the job posting is the budgeted salary or hourly range that the University reasonably expects to pay for this position. The Annual Full Pay Range may be broader than what the University anticipates to pay for this position, based on internal equity, budget, and collective bargaining agreements (when applicable).

If employed by the University of California, you will be required to comply with our Policy on Vaccination Programs, which may be amended or revised from time to time. Federal, state, or local public health directives may impose additional requirements.

If applicable, life-support certifications (BLS, NRP, ACLS, etc.) must include hands-on practice and in-person skills assessment; online-only certification is not acceptable.

UC San Diego Health is the only academic health system in the San Diego region, providing leading-edge care in patient care, biomedical research, education, and community service. Our facilities include two university hospitals, a National Cancer Institute-designated Comprehensive Cancer Center, Shiley Eye Institute, Sulpizio Cardiovascular Center, the only Burn Center in the county, and dozens of outpatient clinics. We invite you to join our team!

Applications/Resumes are accepted for current job openings only. For full consideration on any job, applications must be received prior to the initial closing date. If a job has an extended deadline, applications/resumes will be considered during the extension period; however, a job may be filled before the extended date is reached.

To foster the best possible working and learning environment, UC San Diego strives to cultivate a rich and diverse environment, inclusive and supportive of all students, faculty, staff and visitors. For more information, please visit UC San Diego Principles of Community.

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.

For the University of California’s Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination

UC San Diego is a smoke and tobacco free environment. Please visit smokefree.ucsd.edu for more information.

UC San Diego Health maintains a marijuana and drug free environment. Employees may be subject to drug screening.

Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts an offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; or have filed an appeal of a finding of substantiated misconduct with a previous employer.

a. \"Misconduct\" means any violation of the policies governing employee conduct at the applicant’s previous place of employment, including, but not limited to, violations of policies prohibiting sexual harassment, sexual assault, or other forms of harassment, or discrimination, as defined by the employer. For reference, below are UC’s policies addressing some forms of misconduct:

• UC Sexual Violence and Sexual Harassment Policy
• UC Anti-Discrimination Policy
• Abusive Conduct in the Workplace