Medical Interpreter - Spanish

Mass General Brigham; Boston (MA); On-site; USD 33,440,000 - 47,810,000; Part time

Job summary

Mass General Brigham is seeking a professional interpreter to facilitate communication for patients and families across languages at Massachusetts Eye and Ear Infirmary. The role includes both interpretation and translation of patient materials, pre-operative and discharge instructions, and follow-up care information.

You will join a team ensuring accurate, empathetic communication and compliance with medical interpreting ethics, supporting appointment reminders and navigation services as needed.

Qualifications

• Experience in healthcare interpreting preferred.
• Accurate documentation of interpretation encounters.
• Professional conduct and adherence to ethics for medical interpreters.

Responsibilities

• Facilitate interpretation between staff and patients and families.
• Coordinate and provide staff training on telephone interpretation services.
• Answer calls promptly and conduct interpretation professionally.
• Help LEP patients navigate the hospital and understand forms.
• Assist with scheduling or dispatching interpreters for assignments.

Skills

Active listening

Interpreting

Communication

Patient empathy

Multilingual communication

Education

High School Diploma or Equivalent

Job description

Site: Massachusetts Eye and Ear Infirmary

Job Summary

Summary: Responsible for facilitating the successful delivery of services to patients and family members of various languages. Follows requests for interpretation, collaborating with qualified auxiliary interpreters for comprehensive accommodation of interpretation requests. Provides translation service (both sight translation & written translation) of pertinent materials for patients and families, such as written information regarding relevant services, pre-operative, post-operative, discharge instructions, patient and family education, and follow-up care materials.

Qualifications

Essential Functions -Serve as a mediator, as necessary and when appropriate, to enhance communication between staff and patients/family as it relates to medical care and adhere to the standard code of ethics for medical interpreters.

• Keep accurate documentation of interpretation encounters to include relevant data such as location, duration, and purpose.
• Provides coordination and staff training on the use of the telephone language interpretation services (and relevant equipment).
• Answer calls promptly and conduct interpretation in a friendly and professional manner.
• Function in a manner appropriate to each interpreted situation, demonstrating professional appearance, conduct, and promptness.
• Adheres to standard code of ethics for medical interpreters.
• Assisting with appointment reminders, rescheduling, and, in some cases, scheduling, coordinating, or dispatching interpreters for assignments.
• Helping LEP patients navigate the hospital, including finding departments, understanding administrative forms and connecting with social services.
• Placing outbound calls to scheduled patients to confirm appointment dates & times.
• May be required to take on-call requests to be available for emergencies at night and on weekends.

Does this position require Patient Care? Yes

Education

High School Diploma or Equivalent required

Can this role accept experience in lieu of a degree?

No

Experience

Healthcare and/or medical interpreting experience 2-3 years preferred

Knowledge, Skills And Abilities

• Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Being aware of others' reactions and understanding why they react as they do.
• Talking to others to convey information effectively.
• Understanding the implications of new information for both current and future problem-solving and decision-making.

Schedule - Monday-Wednesday, 9:30AM to 5:00 PM

Physical Requirements

Additional Job Details (if applicable)

• Standing Frequently (34-66%)
• Walking Frequently (34-66%)
• Sitting Occasionally (3-33%)
• Lifting Frequently (34-66%) 35lbs+ (w/assisted device)
• Carrying Frequently (34-66%) 20lbs - 35lbs
• Pushing Occasionally (3-33%)
• Pulling Occasionally (3-33%)
• Climbing Rarely (Less than 2%)
• Balancing Frequently (34-66%)
• Stooping Occasionally (3-33%)
• Kneeling Occasionally (3-33%)
• Crouching Occasionally (3-33%)
• Crawling Rarely (Less than 2%)
• Reaching Frequently (34-66%)
• Vision - Far Constantly (67-100%)
• Vision - Near Constantly (67-100%)
• Talking Constantly (67-100%)
• Hearing Constantly (67-100%)

Remote Type

Onsite

Work Location

243-245 Charles Street

Scheduled Weekly Hours

20

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$23.34 - $33.37/Hourly

Grade

5

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement

5110 Massachusetts Eye and Ear Infirmary is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.