Medical Insurance Collector

Theuniversityunion; Amarillo (TX); On-site; USD 37,000 - 46,000; Full time

Job summary

Apollo MedFlight is hiring a Medical Insurance Collector to join our Patient Financial Services team in Amarillo, TX. This full-time, on-site role offers base pay with monthly bonus potential and a strong emphasis on accuracy, teamwork, and customer service.

Ideal candidates have 2+ years in medical collections, knowledge of payors, and experience with medical billing software. Join a collaborative team dedicated to excellence in patient care.

Qualifications

• Two years of collections, accounts receivable, or similar payment-recovery experience.
• Understanding of medical payors (private, government, workers' comp, auto).
• Experience with medical billing software.
• Able to work under pressure and meet deadlines and performance goals.
• Strong written and verbal communication skills.
• Understanding of Revenue Cycle, AR follow up, cash follow up, denial management or self-pay role.

Responsibilities

• Provide patients and customers with World Class service.
• Update patient insurance, confirm eligibility and queue claims for billing.
• Maintain professionalism with patients, co-workers, and leadership at all times.
• Make outbound/inbound calls for resolution of billing inquiries to patients and payors.
• Troubleshoot and identify patient billing issues.
• Evaluate accounts from insurance and self-pay perspectives.
• Manage work queues and worklists in billing system.
• Support team projects and maintain performance metrics.

Skills

Medical collections

Communication skills

Billing software

Revenue cycle knowledge

Time management

Analytical skills

Attention to detail

Education

High school diploma

Tools

Medical billing software

EHR systems

Job description

• Location 5601 I-40,Amarillo, TX, 79109,United States
• Base Pay $18.00 - $22.00 / Hour
• Other Compensation Bonus Potential Based on KPI's After Initial 90 Days
• Employee Type FT Non-Exempt
• Required Degree High school

• Phone [phone]

Are you ready to join a team that values your expertise and rewards your dedication? Apollo MedFlight is seeking a skilled Medical Insurance Collector to join our Patient Financial Services department. With competitive pay and enticing monthly bonus potential, this role offers the perfect opportunity to elevate your career while making a difference in the lives of our patients.

Competitive Compensation: Your hard work deserves recognition. We offer competitive pay that reflects your skills and experience, ensuring you're fairly compensated for your contributions.

Monthly Bonus Potential: Elevate your earnings with our monthly bonus program. Your exceptional performance will be rewarded with additional incentives, providing you with extra motivation to excel in your role.

Supportive Team Environment: Join a team that's dedicated to collaboration, communication, and mutual support. At Apollo MedFlight, you'll be part of a positive work culture where your talents are valued and appreciated.

A Day in the Life:

• Provide our patients and our customers with World Class service
• Update patient insurance, confirming eligibility and queue claims for billing
• Act in a professional manner and treat patients, co-workers, and leadership with respect at all times
• Make outbound calls and inbound calls for resolution of billing inquires to patients and payors
• Troubleshoot and identify patient billing issues
• Evaluate accounts from both an insurance and self-pay perspective
• Manage and work queues and worklists in billing system
• Team projects – handed out by team lead or supervisor
• Maintain expected performance metrics
• Other duties as assigned

The Background we are looking for:

• 2 - 3 years’ experience in medical collections
• Understanding and knowledge of medical payors from Private, Government, Workers Compensation, Auto and others
• Experience with medical billing software
• Able to work under pressure and meet strict deadlines and performance goals
• Demonstrated understanding of medical terminology
• Strong verbal and written communication skills
• Understanding of Revenue Cycle, AR follow up, Cash Follow, Denial management and or Self Pay role

If you're ready to take the next step in your career with a company that values your skills and offers competitive pay, monthly bonus potential, and opportunities for growth, we want to hear from you! Join us at Apollo MedFlight and be part of a team that's committed to excellence in patient care.

In-Person Requisition:

Work Arrangement: In-Office — This position is performed on-site at Apollo MedFlight. Candidates seeking a remote work arrangement should apply to the separately posted Remote Medical Insurance Collector requisition.

Requirements

Minimum Qualifications

• High school diploma or equivalent.
• At least two years of collections, accounts receivable, or similar payment-recovery experience.
• Demonstrated experience making outbound collection or follow-up calls and maintaining professional persistence through multiple contacts.
• Strong written and verbal communication skills.
• Strong research, analytical, and problem-solving skills with exceptional attention to detail.
• Ability to manage competing priorities, meet deadlines, and work independently while maintaining accuracy and productivity.
• Proficiency with computers, web-based portals, email, and standard office applications.
• Regular and reliable attendance and availability during assigned working hours.

Preferred Qualifications

• Two or more years of medical insurance collections, medical billing, denial management, or healthcare revenue cycle experience.
• Experience working with commercial insurance plans, Medicare, Medicaid, workers’ compensation, or other third-party payers.
• Knowledge of claim forms, remittance advice, EOBs, denial codes, appeals, timely filing requirements, and payer portals.
• Experience with high-dollar, complex, emergency medical transportation, or air ambulance claims.
• Experience using medical billing, practice management, EHR, or work-queue systems.
• Medical billing or coding certification, such as CPB or CPC.

Summary

DISCLAIMER

The duties and responsibilities described are not a comprehensive list and additional tasks may be assigned from time to time. The scope of the job may change as necessitated by business demands.

The employee must be able to perform the essential functions of the position satisfactorily and that, if requested, reasonable accommodations may be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.

Equal Employment Opportunity Statement

Apollo MedFlight is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants. Employment decisions are made without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other protected characteristic in accordance with applicable federal, state, and local laws.

Anti-Discrimination & Harassment Statement

Apollo MedFlight is committed to maintaining a workplace free from discrimination, harassment, and retaliation. We prohibit unlawful discrimination or harassment of any kind and expect all employees to conduct themselves in a professional and respectful manner. Any violations of this policy will be addressed promptly and appropriately.

Reasonable Accommodation Statement

Apollo MedFlight provides reasonable accommodations to qualified individuals with disabilities and to employees with sincerely held religious beliefs, in accordance with applicable laws. If you require assistance or accommodation during the application process or while performing the essential functions of a position, please contact Human Resources.