Medical Information Specialist: Patient-Centric Impact

Eversana; Overland Park (KS); On-site; USD 108,000 - 132,000; Full time

Job summary

EVERSANA is seeking a Medical Information Specialist to join the MICC team. You will provide timely, evidence-based medical information to healthcare professionals, patients and payers, and handle adverse events and product quality issues with scientific rigor.

The role requires clinical knowledge and strong communication skills, with experience in a contact center and pharma environment. On-call duties and collaboration across QA, Regulatory, and medical writing may be required.

Qualifications

• Advanced healthcare degree (preferred PharmD or higher).
• Strong clinical background and excellent verbal/written communication skills.
• Experience in a Contact Center and Pharmaceutical industry environment.

Responsibilities

• Respond to medical information inquiries from HCPs, patients, payers.
• Draft adverse event and product complaint narratives.
• Handle requests across phone, email, CRM, chat, etc.
• Identify adverse events and product complaints during interactions.
• Coordinate processes with QA, Regulatory, and the complainant.
• Maintain product/therapy/client knowledge and high-quality documentation.
• Medical writing to draft response documents (FAQs/SRDs/CRDs).
• On-call responsibilities as assigned.
• Support market research, process improvements, and training programs.

Skills

Clinical knowledge

Verbal & written communication

Customer service orientation

Education

Advanced healthcare degree (PharmD+ encouraged)

Tools

Telephony systems

Medical Information database

Microsoft Office

Video conferencing platforms

Job description

EVERSANA is seeking a Medical Information Specialist to join the MICC team. You will provide timely, evidence-based medical information to healthcare professionals, patients and payers, and handle adverse events and product quality issues with scientific rigor.

The role requires clinical knowledge and strong communication skills, with experience in a contact center and pharma environment. On-call duties and collaboration across QA, Regulatory, and medical writing may be required.