Medical Information Specialist

Ashfield Healthcare, LLC; United States; Hybrid; USD 75,000 - 110,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

401(k) with company match

Disability and life insurance

Paid maternity and paternity leave

Company-paid holidays

Career development and leadership

Job summary

Inizio Engage is partnering with a leading biotechnology client to support Medical Information needs across scientific inquiry management and content development. This hybrid role requires on-site presence three days per week at a client facility in Berkeley Heights, NJ, delivering accurate and timely scientific responses and maintaining FDA-aligned medical exchange.

The ideal candidate holds a US healthcare professional license (RPh, RN or PharmD) with 1–2 years of Medical Information

Qualifications

• 1–2 years of direct Medical Information experience within pharmaceutical, biotechnology or healthcare settings.
• Strong understanding of FDA guidance and appropriate Scientific exchange.
• Demonstrated medical writing and scientific communication skills.
• Experience supporting medical inquiries, SRLs, FAQs, literature surveillance and escalated responses.

Responsibilities

• Develop, review and maintain SRLs, FAQs and compliant medical response content, updating materials as new data emerge.
• Guide external contact center staff, review vendor responses and develop customized responses for complex inquiries.
• Provide congress booth and scientific response support including post-congress inquiry follow up.
• Monitor literature; provide publication alerts and summaries, analyze inquiry trends and data gaps.
• Partner with clinical, PV, regulatory, commercial, legal and field medical while maintaining FDA-aligned scientific exchange.
• Safeguard patient privacy and confidentiality per HIPAA guidelines.

Skills

Medical information experience

Medical writing

Scientific communication

Cross-functional collaboration

Analytical skills

Education

US healthcare professional license: RPh, RN or PharmD

Tools

Veeva Vault

Job description

Inizio Engage has a long-standing partnership with a leading Biotechnology company, across Commercial, Patient Solutions and Medical Affairs businesses. Supports the Medical Information needs of internal and external client stakeholders through accurate, timely and compliant delivery of scientific medical information. Develops and maintains Medical information content, supports inquiry management and scientific exchange and collaborates across Medical Affairs and cross functional teams. This is a hybrid role requiring 3 days per week on-site at client facility in Berkely Heights This is your opportunity to join Inizio Engage and represent a top biotechnology company!

Why You’ll Love Working Here

We believe great people deserve great support—at work and beyond. That’s why we offer a rewards experience designed to help you thrive personally, professionally, and financially: Competitive pay that recognizes your experience, expertise, and impact

• Comprehensive benefits including medical, dental, and vision coverage
• accrued paid time off
• 401(k) with company match
• disability and life insurance
• paid maternity and paternity leave
• Company-paid holidays so you can rest, recharge, and focus on what matters most
• Recognition programs, contests, and awards that celebrate your contributions
• Continuous growth opportunities through learning, leadership development, and career advancement support
• A collaborative culture where your ideas are valued and your work makes a difference

We’re also proud to be recognized for creating an exceptional employee experience: Best Place to Work in BioPharma — 2022, 2023, 2025 Certified Great Place to Work® — 2021, 2023, 2025, 2026

What will you be doing?

• Develop, review and maintain SRLs, FAQs and compliant medical response content, proactively update materials as new data emerge
• Guide external contact center staff, review vendor responses and develop customized responses for complex or escalated inquiries
• Provide congress booth and scientific response support including post- congress inquiry follow up
• Monitor literature; provide publication alerts and summaries, analyze inquiry trends, recurring topics and emerging data gaps
• Partner across clinical, PV, regulatory, commercial, legal and field medical while maintaining FDA-aligned scientific exchange
• Must safeguard patient privacy and confidentiality by following the guidelines set forth in the Privacy and Security Rules of the Health Insurance Portability and Accountability Act (HIPAA)
• Update and submit resume upon requests for audits

What do you need for this position?

• Current US healthcare professional license: RPh, RN or PharmD required
• 1-2 years of direct Medical Information experience within pharmaceutical, biotechnology or healthcare settings
• Strong understanding of FDA guidance and appropriate Scientific exchange
• Demonstrated medical writing and scientific communication skills
• Experience supporting medical inquiries, SRLs, FAQs, literature surveillance and escalated responses
• Strong analytical, organizational and cross-functional collaboration skillsMedical Information/ documentation management systems experience; Veeva Vault preferred

About Inizio Engage

Inizio Engage is a strategic, commercial, and creative engagement partner that specializes in healthcare. Our passionate, global workforce augments local expertise and diverse mix of skills with data, science, and technology to deliver bespoke engagement solutions that help clients reimagine how they engage with their patients, payers, people, and providers to improve treatment outcomes. Our mission is to partner with our clients, improving lives by helping healthcare professionals and patients get the medicines, knowledge and support they need. We believe in our values: We empower everyone/We rise to the challenge/We work as one/We ask what if/We do the right thing, and we will ask you how your personal values align to them. To learn more about Inizio Engage, visit us at: https://inizio.com/

Equal Opportunity & Inclusion

Inizio Engage is proud to be an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to age, ancestry, color, gender, gender identity or expression, genetic information, marital status, medical condition (including pregnancy, childbirth, or related conditions), mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by applicable federal, state, or local law.

Inizio Engage is committed to providing reasonable accommodations in accordance with applicable law.

Inizio Engage complies with applicable fair chance hiring laws and will consider qualified applicants regardless of criminal history.

Where permitted by applicable law, employment offers may be contingent upon the successful completion of a background check.

Any information obtained from a background check will be considered in relation to the requirements of the relevant position, consistent with applicable law.

Candidate Use of Artificial Intelligence in Interviews

As part of our commitment to a fair and equitable hiring process, candidates are expected to complete all interview activities without the use of artificial intelligence tools or external assistance unless such assistance is authorized in advance by Inizio Engage or otherwise required in accordance with applicable law. This includes, but is not limited to, using generative artificial intelligence platforms to produce, edit, or guide responses in real time. Candidates may be asked to confirm compliance with this policy. Any violation of this policy may result in disqualification from consideration of employment. Candidates may submit requests for reasonable accommodation in accordance with applicable law to the Inizio Engage Talent Acquisition team.

About Inizio Engage (continued)

Inizio Engage is a strategic, commercial and creative engagement partner that specializes in healthcare. Our passionate, global workforce augments local expertise and diverse mix of skills with data, science and technology to deliver bespoke engagement solutions that help clients reimagine how they engage with their patients, payers, people and providers to improve treatment outcomes. That’s why at Inizio Engage we’ve brought together a group of more than 7,000 experts, working in more than 20 countries. A passionate, diverse team with global reach and local knowledge. Together, we partner with our clients to challenge conventional thinking to empower people to make better health decisions and enhance treatment outcomes across the globe.