Medical Front Office Supervisor

McCarthy & Akers, PLC | Estate Planning Attorneys; Winchester (VA); On-site; USD 42,000 - 56,000; Full time

Job summary

McCarthy & Akers, PLC is seeking a Front Office Coordinator to serve as the welcoming first point of contact and to keep the office running smoothly. You will greet clients, manage schedules, and support leadership with day-to-day tasks in a professional environment in Winchester, VA.

The ideal candidate has 2+ years in customer service or reception, preferably with experience in a law firm or professional services.

Qualifications

• 2+ years of experience in customer service, reception, or administrative support.
• Experience in a law firm or professional services office a plus.
• High school diploma or higher degree preferred.

Responsibilities

• Greet clients in the office with warm, professional hospitality.
• Manage schedules, correspondence, and day-to-day administrative tasks for firm leadership.
• Identify needed repairs, cleaning, or improvements during office walkthroughs.
• Coordinate contractors for repairs and maintenance.
• Support phones, IT, and office infrastructure with timely issue escalation.
• Maintain organized office supplies and assets.
• Coordinate rent collection, repairs, and leasing of neighboring rentals as needed.

Skills

Customer service

Reception

Administrative support

Microsoft Office

Google Suite

IT support

Education

High school diploma

Associate's degree

Bachelor's degree

Tools

Microsoft Office Suite

Google Workspace

Job description

McCarthy & Akers, PLC is a client-focused estate planning law firm dedicated to helping families protect their assets and plan for the future with clarity and confidence. As we grow, we are looking for a sharp, dependable, and personable Front Office Coordinator to serve as the welcoming first point of contact for our clients and to keep our office running smoothly.

As Front Office Coordinator, you will present a professional and prompt first impression of the firm for our clients while supporting the day-to-day operations of the office. You'll serve as an internal point of contact between our team, our partners, and our clients while maintaining a warm and professional “face” of the firm for anyone who walks in our doors.

Reception/Hospitality

• Greet clients in the office with a warm and professional hospitality
• Manage schedules, correspondence, and day-to-day administrative tasks for firm leadership
• Keep front-office items stocked and readily available

Front Office

• Perform regular walkthroughs of office spaces to identify needed repairs, cleaning, or improvements
• Improve and maintain organization of office supplies and assets
• Field issues related to phones, IT, and other office infrastructure, and notify appropriate support teams
• Coordinate contractors for repairs, cleaning, and outdoor maintenance
• Regularly identify and propose improvements for office spaces and hospitality practices to leadership
• Coordinate rent collection, repairs, and leasing of neighboring rentals as needed

High school diploma and/or associate's or bachelor's degree a plus

• 2+ years of experience in customer service, reception, administrative support, or a similar role
• Experience in a law firm or professional services office a plus

Strong organizational and administrative skills; Warm, professional client presence — in person, on the phone, and in writing

• Careful attention to detail, including intuitive ability to recognize defects and needs in building maintenance
• Proficiency in Microsoft Office and Google Suite
• Comfortable learning new platforms and tools quickly

We look for people who genuinely embody these qualities — not just on paper:

• Committed to building up families, colleagues, clients, and the broader community

Industry-leading flexible time off and recreation opportunities

• Retirement plan
• Real growth opportunities in a thriving and supportive team