Medical Front Office Specialist - Multi-Task & Patient Care

Eagle Physicians; Oak Ridge (NC); On-site; USD 34,000 - 43,000; Full time

Benefits offered by this job

Retention bonus program — 0

Paid maternity/paternity leave

Job summary

Eagle Family Medicine @ Oak Ridge in Oak Ridge, NC is hiring a Multi-Task Front Office Clerical Staff Member to support front-desk operations, patient check-in, appointment scheduling, and billing.

The ideal candidate has at least two years of medical office experience, excellent customer service and communication skills, strong organizational abilities, and familiarity with EMR systems and standard office software. We offer a competitive salary and a comprehensive benefits package.

Qualifications

• Minimum of two years of medical office experience required.
• Strong customer service and interpersonal skills.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to multitask and work effectively in a fast-paced environment.
• Proficiency with electronic medical records (EMR) systems and standard office software preferred.

Responsibilities

• Review encounter forms against appointment schedules and make corrections as needed.
• Answer incoming telephone calls and communicate messages to the appropriate staff member.
• Greet patients in a professional, friendly, and positive manner.
• Schedule patient appointments and assist with appointment management.
• Update patient demographic and insurance information during check-in.
• Collect copayments, balances, and other patient payments.
• Notify nursing staff and providers when patients arrive for appointments.
• Provide administrative and clerical support, including: Faxing, Mail processing, Photocopying, Data entry, Filing, Telephone support.
• Assist with scanning and indexing medical records.
• Maintain patient confidentiality and comply with HIPAA regulations.
• Demonstrate professionalism, respect, courtesy, and advocacy in all interactions with patients, coworkers, and visitors.
• Exhibit a positive attitude and willingness to assist where needed.
• Maintain accurate and legible documentation.
• Protect proprietary and confidential information.
• Uphold Eagle's Vision, Mission, and Core Values of Integrity, Compassion, Trust, Professionalism, and Respect.

Skills

Customer service

Interpersonal skills

Verbal communication

Written communication

Organizational skills

Multitasking

EMR systems

Office software

Tools

EMR software

Microsoft Office

Job description

Eagle Family Medicine @ Oak Ridge in Oak Ridge, NC is hiring a Multi-Task Front Office Clerical Staff Member to support front-desk operations, patient check-in, appointment scheduling, and billing.

The ideal candidate has at least two years of medical office experience, excellent customer service and communication skills, strong organizational abilities, and familiarity with EMR systems and standard office software. We offer a competitive salary and a comprehensive benefits package.