Clerical Floater - Eagle Admin

Eagle Physicians; Greensboro (NC); On-site; USD 34,000 - 44,000; Full time

Benefits offered by this job

Retention bonus program: $750 at 6, 12

Retention bonus program: $1,000 at 18,

Retention bonus program: $1,000 at 24

Paid maternity/paternity leave

influenza vaccine required

Equal Opportunity Employer

Job summary

Eagle Physicians & Associates is seeking a dynamic Multi-Task Front Office Clerical Float. You will support front-end operations, greet patients, schedule appointments, collect payments, and maintain accurate records across multiple Greensboro locations.

The role requires 1-2 years of medical office experience, superb customer service and communication skills, and proficiency with EMR systems. This position offers a competitive salary, comprehensive benefits, and a retention bonus program.

Qualifications

• Minimum of one-two years of medical office experience.
• Strong customer service and interpersonal skills.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to multitask and work effectively in a fast-paced environment.
• Proficiency with electronic medical records (EMR) systems and standard office software preferred.

Responsibilities

• Review encounter forms against appointment schedules and make corrections as needed.
• Answer incoming telephone calls and communicate messages to the appropriate staff member.
• Greet patients in a professional, friendly, and positive manner.
• Schedule patient appointments and assist with appointment management.
• Update patient demographic and insurance information during check-in.
• Collect copayments, balances, and other patient payments.
• Notify nursing staff and providers when patients arrive for appointments.
• Provide administrative and clerical support, including: Faxing, Mail processing, Photocopying, Data entry, Filing, Telephone support.
• Assist with scanning and indexing medical records.
• Maintain patient confidentiality and comply with HIPAA regulations.
• Demonstrate professionalism, respect, courtesy, and advocacy in all interactions with patients, coworkers, and visitors.
• Exhibit a positive attitude and willingness to assist where needed.
• Maintain accurate and legible documentation.
• Protect proprietary and confidential information.
• Uphold Eagle's Vision, Mission, and Core Values of Integrity, Compassion, Trust, Professionalism, and Respect.

Skills

Customer service

Interpersonal skills

Verbal and written communication

Organizational skills

Multitasking

EMR proficiency

Tools

EMR systems

Office software

Job description

Join Our Team as a Multi-Task Front Office Clerical Float!

Are you compassionate, patient-focused, and looking for a rewarding career opportunity with a company that offers a competitive salary and an exceptional benefits package? Eagle Physicians & Associates is seeking a dynamic, professional, and self-motivated Multi-Task Front Office Clerical Float to join our team.

The ideal candidate will have a minimum of one-two years of medical office experience and possess excellent customer service, communication, and organizational skills. This position plays a vital role in creating a positive patient experience while ensuring efficient front-office operations.

Schedule

• Monday - Friday
• 8:00 AM - 5:00 PM
• This position will require floating between all Greensboro Eagle locations as needed, reliable transportation is required.

Qualifications

• Minimum of one-two years of medical office experience required.
• Strong customer service and interpersonal skills.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to multitask and work effectively in a fast-paced environment.
• Proficiency with electronic medical records (EMR) systems and standard office software preferred.

Why Eagle?

Our employees genuinely enjoy working at Eagle. For three consecutive years, Eagle team members have rated the organization highly in our annual Employee Engagement Surveys. In our most recent survey, 92.8% of employees shared that they see themselves continuing their career at Eagle and would recommend Eagle as a great place to work.

Join Us and Thrive!

Support staff hired at a 0.50 FTE or greater on or after April 1, 2024, are eligible for our structured retention bonus program:

• $750 at 6 months
• $750 at 12 months
• $1,000 at 18 months
• $1,000 at 24 months

Paid Maternity/Paternity Leave

After one year of employment and 1,250 hours worked, Eagle provides up to two weeks of paid maternity/paternity leave for the birth or adoption of a child. Leave is prorated based on FTE status.

As a condition of employment, an influenza vaccine is required. Please contact Eagle HR with any questions regarding this policy.

Eagle Physicians & Associates is proud to be an Equal Opportunity Employer.

Key Responsibilities

• Review encounter forms against appointment schedules and make corrections as needed.
• Answer incoming telephone calls and communicate messages to the appropriate staff member.
• Greet patients in a professional, friendly, and positive manner.
• Schedule patient appointments and assist with appointment management.
• Update patient demographic and insurance information during check-in.
• Collect copayments, balances, and other patient payments.
• Notify nursing staff and providers when patients arrive for appointments.
• Provide administrative and clerical support, including:
  • Faxing
  • Mail processing
  • Photocopying
  • Data entry
  • Filing
  • Telephone support
• Assist with scanning and indexing medical records.
• Maintain patient confidentiality and comply with HIPAA regulations.
• Demonstrate professionalism, respect, courtesy, and advocacy in all interactions with patients, coworkers, and visitors.
• Exhibit a positive attitude and willingness to assist where needed.
• Maintain accurate and legible documentation.
• Protect proprietary and confidential information.
• Uphold Eagle's Vision, Mission, and Core Values of Integrity, Compassion, Trust, Professionalism, and Respect.