Medical Front Office Scheduler

Sirish Nakka, MD Inc Sleep Health MD; Santa Cruz (CA); On-site; USD 28,000 - 39,000; Full time

Job summary

Sirish Nakka, MD Inc Sleep Health MD is seeking an patient-facing medical office assistant to handle records, scheduling, and payments in a fast-paced clinic. The role emphasizes accuracy, confidentiality, and teamwork within a sleep health practice.

The ideal candidate will have 1–2 years of direct customer service experience, be proficient with Outlook, Word, Excel, and demonstrate strong communication and organizational skills to support efficient patient care.

Qualifications

• 1-2 years of direct customer service experience.
• Proficient with Outlook, MS Word and Excel.
• Strong written and verbal communication skills.
• Organized and efficient with excellent time management.
• Able to navigate the web and type efficiently.

Responsibilities

• Maintain patient records by verifying and updating demographics and insurance information.
• Schedule patient appointments and coordinate with other departments for upcoming visits.
• Collect copayments and past due balances.
• Send forms and questionnaires before visits.
• Educate patients to ease anxieties and answer questions.
• Ensure access to treatment information and HIPAA compliance.
• Maintain patient confidentiality and data security.
• Attend work regularly and support team goals.
• Respond to emergencies and assist as needed.
• Follow policies; contribute ideas for process improvements.
• Support team and coverAssigned tasks.

Skills

Customer service

Outlook

MS Word

MS Excel

Typing

Written communication

Time management

Tools

Microsoft Office

Job description

• Maintains patient records: Verifies and updates demographic, insurance, and other necessary information in the medical record.
• Schedules patient appointments and follows up with other departments as needed to prep for upcoming visits.
• Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in line with company policy and recommended workflows.
• Collects copayments, out of pocket amounts for services and past due balances for accounts.
• Sends forms and questionnaires to patients that may need to be completed prior to visit.
• Comforts patients by anticipating anxieties through education while also answering their questions.
• Ensures availability of treatment information by uploading, filing and retrieving patient records.
• Use all available resources to provide and send medical information to allow for efficient coordination of care, all in accordance with HIPAA guidelines.
• Protects patients’ rights by maintaining confidentiality of personal and financial information.
• Maintains satisfactory, regular and predictable attendance by reporting to work as scheduled and keeping unscheduled absences to a minimum.
• Helps patients in distress by responding to emergencies.
• Maintains integrity of operations by following policies and procedures; provides feedback and ideas for improvement.
• Works in a team to accomplish goals and ensure task coverage.
• Other tasks as assigned.

Competency

• 1-2 years of direct customer service experience required
• Must be computer and internet savvy. Familiar with Outlook, MS Word, Excel and possess intermediate level web navigation, keyboard and typing skills.
• Professional communication written and verbal
• Organized and efficient
• Exceptional time management
• Problem-solving skills with quality focus