Scheduler/Operator

Sirish Nakka, MD Inc Sleep Health MD; Monterey (CA); On-site; USD 42,000 - 54,000; Full time

Job summary

Sirish Nakka, MD Inc Sleep Health MD is seeking a patient services associate to manage front desk tasks, patient records, scheduling, and coordination with clinical departments.

The role emphasizes accuracy, confidentiality, and strong communication as you support patients through check-in, payments, and pre-visit forms in a fast-paced medical office.

Experience with medical software and a courteous, patient-centered approach are valued as you help optimize room utilization and patient experience.

Qualifications

• 1-2 years of direct customer service experience required.
• Must be computer and internet savvy. Familiar with Outlook, MS Word, Excel and possess intermediate level web navigation, keyboard and typing skills.
• Professional communication written and verbal
• Organized and efficient
• Exceptional time management
• Problem-solving skills with quality focus
• Works in a team and follows policies

Responsibilities

• Maintains patient records: verifies and updates demographics, insurance, and other information in the medical record.
• Schedules patient appointments and coordinates with other departments to prep for visits.
• Optimizes patient satisfaction and treatment room utilization by scheduling per policy and workflows.
• Collects copayments and past due balances for accounts.
• Sends forms and questionnaires to patients prior to visit.
• Educates patients to ease anxieties while answering questions.
• Ensures availability of treatment information by uploading, filing and retrieving records.
• Adheres to HIPAA and protects patient confidentiality.
• Maintains attendance and reports to work as scheduled.
• Responds to emergencies and assists patients in distress.
• Follows policies and procedures; suggests improvements.
• Works in a team to accomplish goals; handles additional tasks as assigned.

Tools

Outlook

MS Word

MS Excel

Job description

• Maintains patient records: Verifies and updates demographic, insurance, and other necessary information in the medical record.
• Schedules patient appointments and follows up with other departments as needed to prep for upcoming visits.
• Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in line with company policy and recommended workflows.
• Collects copayments, out of pocket amounts for services and past due balances for accounts.
• Sends forms and questionnaires to patients that may need to be completed prior to visit.
• Comforts patients by anticipating anxieties through education while also answering their questions.
• Ensures availability of treatment information by uploading, filing and retrieving patient records.
• Use all available resources to provide and send medical information to allow for efficient coordination of care, all in accordance with HIPAA guidelines.
• Protects patients’ rights by maintaining confidentiality of personal and financial information.
• Maintains satisfactory, regular and predictable attendance by reporting to work as scheduled and keeping unscheduled absences to a minimum.
• Helps patients in distress by responding to emergencies.
• Maintains integrity of operations by following policies and procedures; provides feedback and ideas for improvement.
• Works in a team to accomplish goals and ensure task coverage.
• Other tasks as assigned.

Competency

• 1-2 years of direct customer service experience required
• Must be computer and internet savvy. Familiar with Outlook, MS Word, Excel and possess intermediate level web navigation, keyboard and typing skills.
• Professional communication written and verbal
• Organized and efficient
• Exceptional time management
• Problem-solving skills with quality focus