Medical Front Office Representative

Community Health Alliance - Nevada; Reno (NV); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Employee medical insurance

Paid time off

Retirement plan

Job summary

Community Health Alliance - Nevada in Reno, NV seeks a full-time Medical Front Office Representative to greet patients, register appointments, verify insurance, and handle cashiering. You will maintain confidentiality, provide excellent customer service, and support clinic operations across six locations.

Required: high school diploma, 2 years in a medical front desk, and valid driver's license; bilingual English/Spanish preferred but not required. Base pay starts at $19.50 per hour.

Qualifications

• High school diploma or GED required.
• Minimum 2 years’ experience in a medical/dental front office setting.
• Valid driver’s license required.
• Bilingual English/Spanish preferred but not required.

Responsibilities

• Handle patient registration and scheduling.
• Verify insurance information and process cashiering.
• Maintain patient confidentiality and HIPAA compliance.
• Provide courteous customer service to diverse populations.
• Use EMR systems and Microsoft Office.

Skills

Front desk procedures

EMR systems

HIPAA compliance

Customer service

Bilingual English/Spanish

Education

High school diploma

Job description

• Base Pay $19.50 / Hour
• Relocation Expense Covered No
• Employee Type FT Non-Exempt
• Required Degree High school
• Manage Others No

Description

Position Summary

The Medical Front Office Representative serves as the first point of contact for patients and visitors. This position performs a wide range of front desk activities including patient registration, scheduling, insurance verification, and cashiering. The Representative ensures all required paperwork is completed, protects patient confidentiality, and provides exemplary customer service. This role is critical to the smooth operation of the clinic and upholding CHA's mission and values.

Requirements

Knowledge, Skills, and Abilities (KSA):

• Knowledge of front office procedures in a medical/dental clinic.
• Familiarity with medical terminology, ADA/CPT/ICD-10 codes.
• Experience with EMR systems.
• Proficiency with Microsoft Office and standard office equipment.
• Strong accuracy and attention to detail.
• Ability to maintain confidentiality and comply with HIPAA.
• Clear verbal and written communication skills.
• Strong customer service and interpersonal skills.
• Cultural sensitivity and ability to work with diverse populations.
• Professional judgment and problem-solving abilities.
• Ability to multitask, prioritize, and work collaboratively.

Education and Experience:

• High school diploma or GED required.
• Minimum 2 years’ experience in a medical/dental front office setting.
• Valid driver’s license required.
• Bilingual proficiency in English and Spanish preferred but not required.

Work Conditions and Physical Requirements:

• Primarily in a clinical office setting.
• Regular use of computers and office equipment.
• Frequent standing, walking, and sitting.
• Ability to lift up to 20 pounds occasionally.
• Frequent interaction with patients, requiring clear speech and active listening.
• Reasonable accommodations will be made based on individual physical limitations.

Summary

Community Health Alliance is looking for full-time Medical Front Office Representative. Join our talented team of Medical that focus on serving the community and helping those in need by creating healthy outcomes for patients of every income.

We operate six convenient locations throughout Reno and Sparks, providing comprehensive, top-quality medical services, dental and pediatric care, behavioral health, low-cost pharmacies, nourishing food pantries, and more.

Position Summary

The Medical Front Office Representative serves as the first point of contact for patients and visitors. This position performs a wide range of front desk activities including patient registration, scheduling, insurance verification, and cashiering. The Representative ensures all required paperwork is completed, protects patient confidentiality, and provides exemplary customer service. This role is critical to the smooth operation of the clinic and upholding CHA's mission and values.

Our team members enjoy benefits that include:

• Competitive Wage Starting At: $19.50
• 100% company paid employee medical insurance and 90% paid vision and dental on the 60th day from date of hire.
• Paid Time Off:
• PTO 15 days/year and increased after one years of service: pro-rated based on FTE status
• 8 paid holidays per year
• CHA paid pension plan at 5% of earnings after one year of service; no employee match
• Additional 403(b)retirement annuity plan for employee to save; no employer match

CHA provides a $10,000 Accidental Death & Dismemberment policy for each benefit-eligible employee at no cost to the employee.