Medical Front Office Representative

American Indian Health & Services, Inc.; Santa Barbara (CA); On-site; USD 34,000 - 37,000; Full time

Benefits offered by this job

14 paid holidays

PTO accrual

Employer-paid health coverage

Dental and Vision plans

401(k) with employer matching

AAA membership

Professional development assistance

Job summary

American Indian Health & Services, Inc. in Santa Barbara, CA is hiring a Medical Front Office Representative to join the Medical department.

The role supports patient registration, appointment scheduling, benefits enrollment, and eligibility verification while delivering friendly, patient-centered service during clinic hours. This full-time, in-person position requires at least one year of medical office experience, bilingual English/Spanish communication, strong teamwork, and proficiency with

Qualifications

• One year of experience in medical office or clinic.
• Knowledge of nonprofit, FQHC healthcare operations.
• Excellent communication skills.
• Ability to read, write, and speak English.
• Ability to read, write, and speak Spanish.
• Computer literate with EHR experience.

Responsibilities

• Greet and assist patients in person and by phone, delivering exceptional customer service.
• Register new patients and maintain demographic, insurance, and eligibility data in the EHR.
• Determine eligibility for insurance and public assistance programs; assist with enrollment.
• Explain programs and eligibility requirements to patients and families.
• Verify insurance, address billing concerns, and coordinate referrals.
• Schedule, confirm, and reschedule patient appointments; support clinic operations.
• Make appointment reminder calls and follow up on missed appointments.
• Maintain patient records and upload required documents into the EHR.
• Provide English and Spanish interpretation/translation as needed.
• Collaborate with providers and care teams to support quality patient care.

Skills

Excellent communication

Bilingual EN/ES

Customer service

Tools

Electronic Health Record (EHR)

Job description

WE ARE HIRING!

Do you enjoy organization, problem-solving, and working behind the scenes to support quality patient care? Are you detail-oriented, able to manage multiple priorities, and committed to protecting patient privacy? Are you interested in working at a community health clinic with great benefits? If you can answer YES! to the questions above, this might be the job for you!

POSITION: Medical Front Office Representative

Department: Medical

Reports to: Medical Clinic Supervisor

FLSA Status: Non-Exempt

Employment Status: Full-Time; during clinic hours

Work Schedule: Monday-Friday

Work Setting: In-person clinic setting

Location: Santa Barbara, California 93110

Pay Range: $25.00-$27.00 per hour. Please note that this is the current salary range for the position. Starting pay rates are determined based on years of experience and internal equity.

POSITION SUMMARY

The Medical Front Office Representative serves as a key member of the patient care team, providing exceptional customer service while supporting patient registration, appointment scheduling, benefits enrollment, and eligibility verification. This role helps ensure patients receive timely access to care by coordinating front desk and call center services in a fast-paced healthcare environment.

ESSENTIAL FUNCTIONS

• Greet and assist patients in person and by phone, providing exceptional customer service.
• Register new patients and maintain accurate demographic, insurance, and eligibility information in the electronic health record (EHR).
• Determine eligibility for insurance and public assistance programs, and assist patients with benefit enrollment applications.
• Explain available programs, services, and eligibility requirements to patients and families.
• Verify insurance coverage, address billing-related concerns, and coordinate referrals to appropriate resources when needed.
• Schedule, confirm, and reschedule patient appointments while supporting efficient clinic operations.
• Conduct appointment reminder calls and follow up on missed appointments according to organizational procedures.
• Maintain complete and accurate patient records, including required registration, consent, and insurance documentation.
• Scan and upload patient identification, insurance cards, and other required documents into the electronic record.
• Assess patient needs and connect individuals with services such as transportation, social services, and community resources.
• Document patient interactions and actions taken in accordance with organizational and regulatory requirements.
• Support front desk and call center operations through daily rotation assignments.
• Provide English and Spanish interpretation/translation services as needed.
• Collaborate effectively with providers, care teams, and coworkers to support quality patient care.
• Participate in quality improvement initiatives and contribute to a positive patient experience.

MINIMUM QUALIFICATIONS

1. One (1) year experience in medical office or clinic
2. Knowledge of non-profit, FQHC healthcare operations
3. Excellent communication skills
4. The ability to read, write and speak English
5. The ability to read, write and speak Spanish
6. Computer literate, experience in using electronic health record

Physical Requirements

• Ability to sit for extended periods and regularly use hands and arms to reach, handle, and operate office equipment.
• Ability to bend, stoop, stretch, and move throughout the clinic environment as needed.
• Manual dexterity and hand-eye coordination sufficient to operate computers, telephones, copiers, and other office equipment.
• Ability to communicate effectively in person and by telephone, including hearing and visual acuity necessary to perform job duties.
• Ability to occasionally lift and carry up to 40 pounds.
• Ability to work at various locations and assist with other duties as assigned.
• Valid California driver's license and reliable transportation may be required.

Reasonable Accommodation Statement

The physical requirements described above are representative of those that must be met to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job.

American Indian Health & Services offers a fantastic, well-rounded employee benefits package including:

• 14 paid holidays per year
• 5.5 hours per pay period of accrued PTO, prorated for employees working 30 to 40 hours per week
• 100% employer-paid employee-only coverage on Blue Shield Medical, HMO or PPO, and Principal Dental and Vision plans for eligible employees working 30 or more hours per week, effective the first of the month following the date of hire
• 401(k) plan with 4% employer matching contribution of 6% employee contribution (eligible after 90 days)
• Paid AAA membership, eligible after 90 days
• Professional development assistance, eligible after 90 days

WHY JOIN AIH&S?

At AIH&S, you’ll be part of a mission-driven organization that values respect, integrity, cultural responsiveness, quality improvement, and service to the community. Our team is dedicated to making healthcare accessible and providing comprehensive care that improves lives every day.