Medical Front Office Receptionist

ORLANDO NEUROPSYCHOLOGY AND COUNSEL; Orlando (FL); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

401(k)

Health insurance

Paid time off

401(k) matching

Dental insurance

Free uniforms

Vision insurance

Job summary

Orlando Neuropsychology and Counseling is seeking a fluent English and Spanish speaking Medical Receptionist to serve as the welcoming face of our practice in Orlando, FL. This role focuses on greeting patients, scheduling appointments, handling calls, verifying insurance, collecting co-pays, and maintaining accurate EHR records while coordinating with clinical staff to ensure smooth patient flow.

The ideal candidate is dependable, organized, personable, and capable of interacting with patients

Qualifications

• Fluency in English and Spanish required.
• Experience in medical reception/front desk preferred.
• Familiarity with EHR/EMR and scheduling software.
• Knowledge of medical insurance verification and billing processes.
• Strong verbal and written communication; ability to multitask in a fast-paced environment.

Responsibilities

• Greet and check in patients at the front desk in a warm, professional manner.
• Schedule, confirm, and manage appointments using scheduling software.
• Answer and route calls, voicemails, and inquiries from patients.
• Verify insurance eligibility and collect co-pays at time of service.
• Maintain accurate patient records in the EHR and update demographic information.
• Coordinate referrals and authorizations between patients and clinical staff.
• Manage intake forms, medical releases, and HIPAA compliance documentation.

Skills

Bilingual English/Spanish

Front desk / customer service

Excellent communication

Organization

Education

High school diploma or equivalent

Medical office certification a plus

Tools

EHR/EMR systems

Medical scheduling software

Job description

Benefits

• 401(k)
• Health insurance
• Paid time off
• 401(k) matching
• Dental insurance
• Free uniforms
• Vision insurance

About the Role

Medical Receptionist – Bilingual English/Spanish

Orlando Neuropsychology and Counseling is seeking a fluent English and Spanish speaking, friendly, organized, and compassionate Medical Receptionist to serve as the welcoming face of our practice in Orlando, FL.

This is a fantastic opportunity to join a dedicated healthcare team where your attention to detail, professionalism, and compassionate communication can make a meaningful difference in our patients’ lives every day.

The ideal candidate must be dependable, organized, personable, and comfortable interacting with patients from diverse backgrounds. Fluency in both English and Spanish is required.

If you are passionate about providing excellent patient service and would enjoy being part of a caring and supportive healthcare environment, we would love to hear from you.

Responsibilities

• Greet and check in patients in a warm, professional manner at the front desk
• Schedule, confirm, and manage patient appointments using medical scheduling software
• Answer and route incoming phone calls, voicemails, and patient inquiries
• Verify patient insurance eligibility and collect co-pays at time of service
• Maintain accurate patient records and update demographic information in the EHR system
• Coordinate referrals, authorizations, and communication between patients and clinical staff
• Manage patient intake forms, medical releases, and HIPAA compliance documentation

Requirements

• Prior experience as a medical receptionist or in a healthcare front office setting preferred
• Familiarity with EHR/EMR systems and medical scheduling software
• Knowledge of medical insurance verification and billing processes
• Strong verbal and written communication skills
• Ability to multitask and remain calm in a fast-paced clinical environment
• Compassionate, patient-focused demeanor with strong interpersonal skills
• High school diploma or equivalent required; medical office certification a plus

About Us

Orlando Neuropsychology and Counsel is a trusted specialty practice serving the Orlando, FL community with expert neuropsychological evaluation . Our patients rely on us for compassionate, high-quality care, and our team is united by a shared commitment to improving mental health and cognitive wellness. We foster a supportive, collaborative work environment where every team member plays a vital role in delivering exceptional patient experiences.