Front Office Assistant - Neurology

Florida Medical Clinic Orlando Health; Wesley Chapel (FL); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Education & Career Growth

Health & Wellness

Financial & Retirement

Work-Life Balance

Family & Pet Support

Job summary

Florida Medical Clinic Orlando Health is seeking a Front Office Assistant in Wesley Chapel, FL. The role supports ambulatory/physician office operations, including patient registration, telephone coverage, appointment scheduling, and patient referrals, under supervision of Practice Operations leadership.

Essential functions include scheduling with protocol, collecting demographics, processing medical records requests, and ensuring policy compliance while delivering professional patient

Qualifications

• High school diploma required or equivalent.
• Experience in clerical/office settings preferred.
• Strong communication and basic computer skills required.

Responsibilities

• Schedule patient appointments per protocol and patient preference.
• Collect accurate patient demographic and insurance information.
• Process requests for medical records per policies.
• Adhere to Orlando Health policies and value statements.
• Demonstrate competency with office equipment and phone systems.
• Commit to Excellence and improve patient satisfaction.
• Interact with patients and families professionally.
• Maintain attendance in line with policies and standards.
• Ensure regulatory compliance in daily operations.

Skills

Customer service

Telephone etiquette

Appointment scheduling

Records/data entry

Education

High school diploma

Job description

Florida Medical Clinic Orlando Health

Front Office Assistant

Full Time

Monday - Friday 800 AM to 500 PM

Department Neurology

Location

Wesley Chapel, FL

Job Summary

The front office assistant provides support with the daily activities for ambulatory/physician office operations, including patient registration, telephone coverage, appointment scheduling, and patient referrals under the supervision of Manager Practice Operations, Medical Office Manager, Academic Program Manager, Academic Nurse Manager and/or Practice Site Supervisor.

Why is Florida Medical Clinic Orlando Health your best place to work?

• Education & Career Growth - Tuition reimbursement, Public Service Loan Forgiveness (PSLF), and leadership development programs.
• Health & Wellness - Comprehensive medical, dental, vision, free virtual visits, and well-being programs.
• Financial & Retirement - Up to 5% employer match on retirement contributions.
• Work-Life Balance - Four weeks of paid parental leave, PTO, and flexible leave options.
• Family & Pet Support - Fertility benefits, adoption assistance, backup care for children/elders/pets, and pet insurance.

Essential Functions

• Schedules patient appointments according to practice specific scheduling protocols and patient preference, to include obtaining required pre-certification and authorization for office visit(s) when required.
• Obtains accurate and complete patient demographic and insurance information.
• Processes all requests for medical records according to Orlando Health and department specific policies and procedures.
• Adheres and assures compliance with Orlando Health and OHPE (OHPG, OPN) policy, procedures, and value statements.
• Demonstrates competency in use of office equipment, technology, and answers telephone calls appropriately.
• Demonstrate a Commitment to Excellence standards and actively engages to improve overall patient satisfaction experience.
• Interacts with patients and families in a professional manner.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures.

Other Related Functions

• Participates in Quality Assurance/Quality Indicator activities as assigned.
• Demonstrates awareness of legal issues, patient rights and compliance with standards of regulatory and accrediting agencies.
• Practices the efficient use of supplies.
• Assists billing service as requested.

Education/Training

• High School graduate or equivalent.

Licensure/Certification

• None.

Experience

• Six (6) months experience in a clerical office, or general business, and/or customer service setting