Medical Front Office - Patient Service Specialist - Float

Talentify; Chesterfield Court House (VA); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Mentorship program

Generous PTO

Medical plan

401(k) plan

Life & disability insurance

Job summary

Talentify is seeking a Patient Service Specialist to support front desk operations across multiple centers in the greater Central Virginia area. You will greet patients, register them, schedule appointments, and handle routine administrative tasks such as collecting co-pays and coordinating with insurers.

Travel between centers is required, and a reliable vehicle with a clean driving record is preferred. This full-time role offers weekday hours and comprehensive benefits.

Qualifications

• High School Diploma or GED required.
• 1 year of Front Desk experience.
• 1 year of Medical Office experience.

Responsibilities

• Greet and register patients and provide information about visits and upcoming appointments.
• Schedule patient appointments in person and by phone.
• Maintain regular communication with attorneys' offices, insurance companies, translation services, and internal teams.
• Collect co-pays, manage payer approvals, and perform insurance authorizations and verifications.

Skills

Customer service

Front desk

Communication

Education

High School Diploma/GED

Job description

Overview

Position: Patient Service Specialist

Location: Chesterfield, Colonial Heights, Midlothian, Gayton Crossing, Glen Allen, Ashland, and Mechanicsville, VA

Type of Employment: Full time (FLOAT)

Schedule: Weekdays (7am to 4pm OR 10am to 7pm)

Compensation: $18-$19/hour - (Pending experience)

***This position requires traveling between centers in the greater Central Virginia area.***

***Reliable transportation and a clean driving record is preferred.***

When patients enter our outpatient physical therapy center in Chesterfield, we want them to have an exceptional experience – starting at the front desk. That’s where you come in. As a patient service specialist, you’ll manage both the patient side and business side of our center. Don’t underestimate the impact you can make on every patient’s care experience, even before they leave the waiting room.

Why Join Us: (benefits for full-time at 32+ hours/week)

• Start Strong: Our mentorship and orientation programs ensure a successful transition


• Recharge & Refresh: Generous PTO to maintain a healthy work-life balance


• Your Health Matters: Comprehensive medical/RX, health, vision, and dental plan offerings


• Invest in Your Future: Company-matching 401(k) retirement plans as well as life and disability protection

Check out the video below for additional insight into the work of our Patient Service Specialists!

Responsibilities

• Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out


• Schedule patient appointments in person and via phone


• Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders and business development team


• Collect co-pays from patients, manage payer approvals and conduct insurance authorizations and verifications

Qualifications

Minimum Qualifications:

• High School Diploma/GED required


• 1 Year of Front Desk Experience


• 1 Year of Medical Office Experience

Preferred Qualifications:

• Health Care Experience


• Previous Therapy Experience


• 1 Year of OP Experience

Additional Data

Go Anywhere with Us! 1900 centers in 39 states offering internal movement.

Equal Opportunity Employer/including Disabled/Veterans.