Medical Front Office - Patient Service Specialist

Select Medical; Wilmington (DE); On-site; Full time

Job summary

An established industry player is seeking a dedicated Patient Service Specialist to enhance the patient experience at their outpatient physical therapy center. In this full-time role, you will be the first point of contact for patients, ensuring they feel welcomed and informed. Your responsibilities will include greeting patients, managing appointments, and handling insurance verifications. This position is perfect for someone with strong customer service skills and a passion for healthcare. Join a team that values diversity and is committed to providing exceptional care to every patient.

Qualifications

• Experience with insurance verification is essential.
• Customer service skills are crucial for patient interactions.

Responsibilities

• Greet and register patients, providing information about their visit.
• Schedule appointments and manage communication with various parties.

Skills

Insurance Verification

Customer Service

Communication Skills

Education

High School Diploma or GED

Job description

Overview

Position: Medical Front Office - Patient Service Specialist

Location: Wilmington, DE

Type of Employment:Full-time

Schedule: Weekdays (Hours Vary), 2 evenings until 7pm

Compensation: Starting at $18/hr pending experience

When patients enter our outpatient physical therapy center in Wilmington, we want them to have an exceptional experience – starting at the front desk. That’s where you come in. As a patient service specialist, you’ll manage both the patient side and business side of our center. Don’t underestimate the impact you can make on every patient’s care experience, even before they leave the waiting room.

Check out the video below for additional insight into the work of our Patient Service Specialists!

Responsibilities

• Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out
• Schedule patient appointments in person and via phone
• Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders, and business development team
• Collect co-pays from patients, manage payer approvals, and conduct insurance authorizations and verifications

Qualifications

Minimum:

• High School Diploma or GED
• Insurance Verification Experience

Preferred:

• 1 Year Front Desk experience
• Healthcare experience

Additional Data

Select Medical is committed to having a workforce that reflects diversity at all levels and is an equal-opportunity employer. Qualified applicants are considered for employment, and employees are treated during employment without regard to race, color, religion, national origin, citizenship, age, sex, sexual orientation, gender identity, marital status, ancestry, physical or mental disability, veteran status, or any other characteristic protected under applicable law.