Medical Front Office - Patient Service Specialist

SSM Health; Watertown (CT); On-site; USD 10,000 - 60,000; Part time

Job summary

SSM Health seeks a Patient Service Specialist to support exceptional patient experiences at their outpatient physical therapy center in Watertown. This PRN role involves greeting patients, managing appointments, and facilitating insurance processes, thereby directly improving patient care and satisfaction.

Qualifications

• Health Care experience is required.
• 1 year of front desk experience preferred.

Responsibilities

• Greet and register patients; provide information about visits.
• Schedule appointments in person and via phone.
• Manage payer approvals and conduct insurance verifications.

Skills

Communication

Customer Service

Education

High School Diploma/GED

Job description

Overview

Position:Patient Service Specialist

Location: Watertown,CT

Type of Employment: PRN/Per diem (SUMMER POSITION)

Schedule: Weekdays - Varies

Compensation: $17/hour (pending experience)

When patients enter our outpatient physical therapy center in Watertown, we want them to have an exceptional experience – starting at the front desk. That’s where you come in. As a patient service specialist, you’ll manage both the patient side and business side of our center. Don’t underestimate the impact you can make on every patient’s care experience, even before they leave the waiting room.

Check out the video below for additional insight into the work of our Patient Service Specialists!

Responsibilities

• Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out
• Schedule patient appointments in person and via phone
• Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders and business development team
• Collect co-pays from patients, manage payer approvals and conduct insurance authorizations and verifications

Qualifications

Minimum Qualifications:

• High School Diploma/GED required
• Health Care Experience

Preferred Qualifications:

• 1 Year of Front Desk Experience

Additional Data

Equal Opportunity Employer/including Disabled/Veterans