Medical Front Office - Patient Service Specialist

SSM Health; North Grafton (MA); On-site; Part time

Job summary

A prominent health organization seeks a part-time Patient Service Specialist for its North Grafton center. In this role, you will enhance the patient experience by managing front desk operations including greeting patients, scheduling appointments, and handling insurance processes. Ideal candidates possess front desk experience and a high school diploma, with opportunities for full-time placement down the line.

Qualifications

• Minimum 1 Year of Front Desk Experience required.
• Minimum 1 Year of Scheduling Experience required.
• Preferred: Insurance Verification and Health Care experience.

Responsibilities

• Greet and register patients, and provide information about their visits.
• Schedule patient appointments in person and via phone.
• Collect co-pays, manage payer approvals, and conduct insurance verifications.

Skills

Patient Interaction

Scheduling

Education

High School Diploma/GED

Job description

Overview

Position:Patient Service Specialist

Location: North Grafton,MA

Type of Employment: Partime (Potential to become Fulltime)

Schedule: Tuesday/Thursday (9am to 6:30pm) & Friday (8am to 2pm)

Compensation: Starting at $17/hour (Pending experience)

When patients enter our outpatient physical therapy center in North Grafton,we want them to have an exceptional experience – starting at the front desk. That’s where you come in. As a patient service specialist, you’ll manage both the patient side and business side of our center. Don’t underestimate the impact you can make on every patient’s care experience, even before they leave the waiting room.

Check out the video below for additional insight into the work of our Patient Service Specialists!

Responsibilities

• Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out
• Schedule patient appointments in person and via phone
• Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders and business development team
• Collect co-pays from patients, manage payer approvals and conduct insurance authorizations and verifications

Qualifications

Minimum Qualifications:

• High School Diploma/GED required

• 1 Year of Front Desk Experience

• 1 Year of Scheduling Experience

Preferred Qualifications:

• Insurance Verification Experience
• Health Care Experience

Additional Data

Equal Opportunity Employer/including Disabled/Veterans