Medical Front Office - Patient Service Specialist

Select Medical; Swarthmore (Delaware County); On-site; USD 25,000 - 28,000; Part time

Job summary

Select Medical in Swarthmore, PA seeks a part-time Patient Service Specialist to welcome patients and support front-desk operations at our outpatient physical therapy center. The role involves greeting patients, registering them, and guiding them through their visit flow.

You will schedule appointments, handle co-pays, coordinate with insurance and other stakeholders, and help ensure a smooth patient experience from arrival to checkout.

Qualifications

• High School Diploma or GED required.
• 1 Year of Front Desk Experience.
• Healthcare experience preferred.

Responsibilities

• Greet and register patients and explain visit flow and upcoming appointments.
• Schedule patient appointments in person and by phone.
• Communicate with attorneys, insurance companies, translation services, and internal teams.
• Collect co-pays, manage payer approvals, and conduct insurance verifications.

Skills

Front Desk Experience

Healthcare experience

Customer service

Education

High School Diploma or GED

Job description

Overview

Position:Patient Service Specialist

Location: 623 S. Chester Road, Swarthmore, PA 19081

Type of Employment:Part-time

Schedule: Monday, Wednesday and Thursday 4 PM to 7 PM

Compensation:$18.00 - $20.00/hour (pending experience)

When patients enter our outpatient physical therapy center in Swarthmore, we want them to have an exceptional experience – starting at the front desk. That’s where you come in. As a patient service specialist, you’ll manage both the patient side and the business side of our center. Don’t underestimate the impact you can make on every patient’s care experience, even before they leave the waiting room.

Why Join Us:

Part time positions are eligible for 401k based on reaching 1,000 hours within their first anniversary or subsequent calendar year.

Check out the video below for additional insight into the work of our Patient Service Specialists!

Responsibilities

• Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out
• Schedule patient appointments in person and via phone
• Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders, and business development team
• Collect co-pays from patients, manage payer approvals, and conduct insurance authorizations and verifications

Qualifications

Minimum:

• High School Diploma or GED
• 1 Year of Front Desk Experience
• Healthcare experience

Preferred:

• Insurance Verification Experience

Additional Data

Equal Opportunity Employer/including Disabled/Veterans