Medical Front Office - Patient Service Specialist

SSM Health; Silver Spring (MD); On-site; Part time

Job summary

A leading healthcare provider in Silver Spring seeks a Patient Service Specialist to enhance patient experiences at the front desk. In this PRN role, you will manage patient interactions, including registration and appointment scheduling, ensuring a seamless visit. The ideal candidate will be adaptable, detail-oriented, and possesses strong communication skills.

Qualifications

• High School Diploma or GED required.
• Health Care experience preferred.
• Insurance Verification experience preferred.

Responsibilities

• Greet and register new patients, provide information about their visit.
• Schedule patient appointments in person or over the phone.
• Collect co-pays and manage insurance authorizations.

Skills

Adaptability

Communication

Detail-oriented

Team player

Education

High School Diploma or GED

Job description

Overview

When patients enter our center in Silver Spring, we want them to have an exceptional experience – starting at the front desk. That’s where you come in. As a patient service specialist, you’ll manage both the patient side and business side of our center. The front desk is your station to be a patient advocate, communicate with individuals via email and phone, manage patient payments and utilize multiple computer programs. Don’t underestimate the impact you can make on every patient’s care experience, even before they leave the waiting room.

Check out the video below for additional insight into the work of our Patient Service Specialists!

Details/Schedule:

• Center Location: Silver Spring, MD
• Type of Employment: Per Diem/PRN **Hours are not guaranteed**
• Hours: Hours vary based on coverage requests/needs
• Salary: Starting at $15/hour (Pending experience)

**This position will provide coverage for our centers throughout Montgomery County with occasional coverage requests in Washington, DC.

**This position is PRN/Per Diem which means that it does not offer guaranteed or consistent hours.

**This is not a full time, or remote position.

Responsibilities

We are actively seeking candidates who are adaptable and flexible, patient-centric, exceptional communicators, detail-oriented and team players.

In this role, typical responsibilities include the following:

• Greet new and existing patients as they arrive, register new patients and provide information about what to expect during their visit
• Schedule patient appointments in person or over the phone
• Regular communication with parties including, but not limited to: attorney offices, insurance companies, translation companies, market operational leaders and business development team
• Collect co-pays from patients, manage payer approvals and conduct insurance authorizations and verifications
• Provide patients with pertinent information about their next appointment as they check out
• Respond to requests for information from patients, providers, and coworkers

Qualifications

Minimum Qualifications:

• High School Diploma or GED required

Preferred Qualifications:

• Health Care experience
• Insurance Verification experience

Physical Requirements:

• Ability to walk, stand, bend, and reach consistently throughout a work day/shift
• Appropriate manual dexterity to enable typing (including10-key) throughout a work day/shift
• Ability to lift up to 25lbs, safely, from ground to waist using proper body mechanics
• Ability to carry office supplies up to 10lbs
• Visual acuity (near and distant) sufficient to maintain accurate records, recognize people and understand written direction
• Ability to speak and hear sufficiently to understand and give directions

Additional Data

Select Medical is committed to having a workforce that reflects diversity at all levels and is an equal-opportunity employer. Qualified applicants are considered for employment, and employees are treated during employment without regard to race, color, religion, national origin, citizenship, age, sex, sexual orientation, gender identity, marital status, ancestry, physical or mental disability, veteran status, or any other characteristic protected under applicable law.