Medical Front Office - Patient Service Specialist

Select Medical; Orleans Woods (SC); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading company in healthcare is seeking a Patient Service Specialist in Charleston, SC. You will play a crucial role in managing the front desk, ensuring that patients have an exceptional experience during their visits. The position requires strong customer service skills and healthcare experience, along with responsibilities like scheduling appointments and ensuring insurance authorizations. Join a supportive team that values mentorship and work-life balance, offering comprehensive benefits and competitive pay.

Benefits

Mentorship and orientation programs

Generous PTO

Comprehensive medical/RX, health, vision, dental plans

Company-matching 401(k) retirement plans

Qualifications

• 1 year of Front Desk Experience required.
• Experience with Health Care preferred.
• Insurance Verification Experience is a plus.

Responsibilities

• Greet and register patients at the front desk.
• Schedule patient appointments in person and via phone.
• Manage payer approvals and conduct insurance verifications.

Skills

Communication

Customer Service

Health Care Experience

Education

High School Diploma/GED

Job description

Overview

Position:Patient Service Specialist

Location: Charleston, SC

Type of Employment: Fulltime

Schedule: Weekdays - Monday/Wednesday/Friday (7am to 4pm) & Tuesday/Thursday (9am to 6pm)

Compensation: Starting at $18/hour (Pending experience)

When patients enter our outpatient physical therapy center in Charleston, we want them to have an exceptional experience – starting at the front desk. That’s where you come in. As a patient service specialist, you’ll manage both the patient side and business side of our center. Don’t underestimate the impact you can make on every patient’s care experience, even before they leave the waiting room.

Why Join Us: (benefits for full-time at 32+ hours/week)

• Start Strong: Our mentorship and orientation programs ensure a successful transition
• Recharge & Refresh: Generous PTO to maintain a healthy work-life balance
• Your Health Matters: Comprehensive medical/RX, health, vision, and dental plan offerings
• Invest in Your Future: Company-matching 401(k) retirement plans as well as life and disability protection

Check out the video below for additional insight into the work of our Patient Service Specialists!

Responsibilities

• Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out
• Schedule patient appointments in person and via phone
• Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders and business development team
• Collect co-pays from patients, manage payer approvals and conduct insurance authorizations and verifications

Qualifications

Minimum Qualifications:

• High School Diploma/GED required
• 1 Year of Front Desk Experience
• Health Care Experience

Preferred Qualifications:

• Insurance Verification Experience

Additional Data

Equal Opportunity Employer/including Disabled/Veterans